About this role
Job Description Summary
• Execute Customer Order Management functions for Asia/Pac internal and external customers. • Work closely with business, distributors/end customers, internal customers, finance, RA & supply chain to ensure timely delivery of goods. • Provide operational support to the Order Management team in handling daily orders and ensuring smooth execution of order-related processes
Job Description
Job Responsibilities: (Primary Duties, Roles, and/or Authorities) • Execute and manage Order Processing transactions accurately and promptly, including Field Service Contracts billing. • Co-ordinate with Planning to ensure stock availability as required. • Co-ordinate with Finance to ensure credit release on time. • Co-ordinate with Logistics to ensure special instructions are received/ understood, as required. • Handle distributors/end customers order enquiries. • Run Open Order Status reports for distributors/end customers, Finance, Business as required. • Review new Customer Creation Form, and on-pass to Master Data Officer (MDO) to set up. • Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other regulatory requirements. • Comply with all ISO 13485 requirements and BD policies. • Ensure a safe, healthy and environmentally-friendly workplace by observing Company's rules and procedures. Active involvement in prevention, elimination of potential safety hazards and participation in activities which promotes recycling, replacement and reduction of resource materials. • Perform any other tasks assigned.
Knowledge and Skills: • Highly customer & business oriented • Moderate analytical, interpersonal & communication skills • A good team player with ability to work cross culture • Fluent in English. with knowledge of Korean and/or Mandarin required to effectively manage customer orders from the respective countries
Required Skills
Optional Skills
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Primary Work Location
MYS Kuala Lumpur - Jalan Kerinchi
Additional Locations
Work Shift
MY2 Standard (Malaysia)