About this role
Work Location: Markham, Ontario, Canada
Hours: 35
Line of Business: TD Insurance
Pay Details: $58,800 - $83,000 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Make a real impact when it matters most.
At TD Insurance, we help people navigate some of the most challenging moments in their lives. As part of our Accident Benefits Claims team, you'll play a critical role in supporting clients through injury recovery-ensuring they receive the right care, at the right time, while delivering fair, accurate claim decisions.
About TD Insurance
TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions. We serve more than three million clients and are a leader in home, auto, life, and health insurance.
We are committed to providing simple, fast, and fair claims experiences-and to creating an environment where our colleagues can grow, develop, and thrive.
About the Role
As an Accident Benefits Claims Advisor, you will manage a portfolio of predominantly medical claims. You'll investigate, assess, and make decisions on eligibility and treatment plans-helping clients move forward in their recovery journey.
This is a role for someone who is both analytical and empathetic-someone who can balance strong decision-making with genuine care for people navigating difficult situations.
This is a primarily onsite position, with an expectation to work from the office 4 days per week. Target start date for this role is September 2026.
What You'll Be Accountable For
Manage Claims with Accuracy & Care
Investigate claims by gathering and analyzing medical documentation and supporting evidenceAssess eligibility and entitlement based on policy and regulatory requirementsEvaluate treatment plans and make recommendations aligned to recovery outcomesIdentify gaps or inconsistencies in information and take appropriate action Own Your Files End-to-End
Manage a portfolio of claims with a focus on quality, timeliness, and complianceMaintain appropriate reserves, payment prioritization, and documentation standardsDeliver strong file management through organization, attention to detail, and follow-up Support Client Recovery
Act as a key point of contact for injured clients, providing clear guidance on benefits and next stepsBuild trust through empathetic, professional communicationEnsure clients have timely access to treatment and support services to facilitate recovery Contribute to Team Performance
Maintain productivity targets, including file counts and closure timelinesCollaborate with peers and partner teams during high-volume periods or critical eventsSupport a positive, inclusive team environment What You'll Gain
Deep expertise in medical claims, insurance legislation, and case lawExposure to complex decision-making and investigative workClear progression opportunities within Accident Benefits and ClaimsOngoing learning support, including CIP designation and specialized training ✅ What We're Looking For
Core Skills
Strong analytical and critical thinking abilitiesAbility to interpret medical documentation and make sound decisionsExcellent communication skills (written and verbal)Proven ability to manage multiple priorities in a fast-paced environment Experience & Background
Education in kinesiology, health sciences, or a related field is an assetExperience in claims, insurance, healthcare, or client-facing roles is preferredExposure to medical terminology or rehabilitation concepts is highly beneficial What Will Make You Successful Here
You are detail-oriented and structured in your approachYou're comfortable making decisions with incomplete informationYou can balance empathy with objectivityYou're motivated by helping people and solving problems Who Thrives in This Role
This role is ideal for someone who:
Enjoys analyzing information and making evidence-based decisionsIs interested in the intersection of health, insurance, and client supportCan handle emotionally sensitive situations with professionalism and careWants to build a long-term career in claims or insurance This is a primarily onsite position, with an expectation to work from the office 4 days per week. Target start date for this role is September 2026.
Who We Are:
As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.
TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.
Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only): Sans Objet