About this role
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you have a passion for leading technical teams and ensuring seamless network operations? At Spectrum, you'll supervise the Community Solutions Response Center, guiding a skilled group in Managed Wi-Fi network surveillance and customer support. Your leadership will elevate operational efficiency and customer satisfaction, driving meaningful results for our business and clients.
Shift desired: Wed-Sun, 11:00 pm-9:00 am
How You'll Make an Impact Guide and mentor the CSCO team by coaching, training and providing actionable feedbackOversee workflow and help achieve established goals, contributing to the effective operation of Community SolutionsEnsure adherence to Spectrum's departmental policies, procedures and practicesCollaborate on system enhancements to improve call and truck roll avoidance, MTTD, MTTR and workforce effectivenessInterview, select and train new team members to strengthen the team's capabilitiesAnalyze communication metrics and implement process improvements for internal and external customer supportAssess and optimize web-based tools to boost operational effectivenessEnsure all processes and procedures are implemented, understood and followed during assigned shiftsCompile and correlate reports including outage logs and trouble call reports to improve service and performanceCommunicate workflow issues and outages to other functional groups to enhance operational efficiency Working Conditions Office-based roleOperate in a 24x7 Network Operations EnvironmentAfter-hours on-call responsibilities
What You'll Bring to Spectrum
Required Qualifications
Education Two-year degree or certificateIndustry recognized Professional Level Network Certification or equivalent work experience
Experience 3+ years network troubleshooting in a 24x7 Operations Center3+ years NOC, Dispatch, Call Center Tier or help desk support experience2+ years wireless access point and wireless router experience1+ year managing a 24x7 Operations Center1+ year commercial Wi-Fi networks experience Skills Ability to read, write, speak and understand EnglishAbility to manage a diverse employee baseOrganizational and motivational skills, prioritizing workEffective customer service skills and initiativeWork effectively across organizational boundaries to resolve issuesPositive contribution to process improvement teams and system/software implementation projectsReview, analyze and audit reports and information for accuracy and efficiencyCollect data, establish facts and draw valid conclusions to solve problemsInterpret technical instructions and reportsUnderstanding of HFC, WiFi, Fiber Optic and Converged networksProficient with Microsoft Office Suite, Instant Messaging, WebexProficient with monitoring and ticketing tools such as RemedyFamiliarity with Spectrum products and servicesAbility to write routine reports and correspondenceDistinguish and identify colors for alarm states in tools and software Preferred Qualifications
Education Two-year degree or certificate with emphasis in telecommunications or IT #LI-CEB COP406 2026-75609 2026
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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.