About this role
Overview
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The Citations Coordinator provides support for the Enterprise/National/Alamo brands with responsibility for the administrative processing of citations and tolls. This position is responsible for researching violations and billing customers by using the CMS application, municipality website, or by phone with the municipality. The Citation Coordinator is also responsible for maintaining a strong relationship with the different municipalities, Business Administration Shared Services departments, and field personnel to ensure that citations processing is working in the best interest of the company.
This position will be in person in Tulsa, OK with the option to work a hybrid schedule. Working hours will be Monday through Friday with an 8 hour set schedule work day.
This position is located at 14002 E. 21st. St. Tulsa, OK 74134.
We offer a robust Benefits Package including, but not limited to:
Competitive Compensation - This position offers targeted 1st year annual compensation of $37,500 with an average 40 hour work week.Paid Time Off, starting with 12 days off per yearHealth, Dental, Vision insurance; Life Insurance; Prescription coverageEmployee discounts on car rentals, car purchases and much more!401(k) retirement plan with company match and profit sharing Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.
Responsibilities
Review and research notices for proper processing proceduresPrepare electronic files using macros and upload into CMS systemPrepare paper violations for data entry on Excel template and upload into CMS system for processingVerify and update addresses of municipalities in CMS systemSign and notarize court required affidavit forms to transfer liability of violationsMake decisions on whether or not a citation should be paid and billed to the renterPrepare and file disputes for vehicle plate issuesAssist with special projects and perform miscellaneous job-related duties as assigned Equal Opportunity Employer/Disability/Veterans
Qualifications
Must have at least 2 years of administrative support experience Must have at least 1 year of customer service experiencePrevious citations experience preferredIntermediate working knowledge in ExcelApart from religious observations, must be able to work Monday-Friday 40 hours/ work weekMust be willing to accept starting pay of $18.03/hour.Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.