About this role
Job summary
Hours of Work:Part-time, 26 Hours per Week
Pathway Coordinators are an integral part of the Outpatient team, looking after patients from the point of referral to DHC through to discharge, ensuring the process is both efficient and effective. This is achieved by accurately processing and actively monitoring the flow of information throughout the patient's pathway.
The role would suit someone good at multitasking and problem-solving, is empathetic, and has a passion for helping patients.
The Pathways team has 11 staff members and is based in the Outpatients department at Dorking Community Hospital.
We screen and shortlist suitable candidates as applications are received. We reserve the right to close this vacancy early and without notice if we fill the position. Therefore, we encourage early applications to avoid disappointment.
Main duties of the job
Pathway Coordinators are responsible for ensuring that the patient journey is both efficient and effective.
This involves chasing up reports, results, and other documentation from GPs, hospitals, and third-party providers to ensure they are in place before appointments.
When processing reports, the Pathways team will highlight any urgent findings to our clinicians to expedite patient care where required. The ideal candidate is someone who can stay calm and pay close attention to detail and can maintain strict patient confidentiality.
The successful applicant will help manage the daily workload to support patient care and keep it as smooth and efficient as possible.
We will provide the training necessary to use our in-house IT systems. A good working knowledge of Microsoft Office would be beneficial.
About us
This is an excellent opportunity to be a part of our organization, as we are going through a period of growth and looking to recruit a Pathways Coordinator to our professional and friendly team.
Dorking Healthcare (DHC) is an organisation that provides a wide range of quality healthcare services in Surrey and Sussex. We are registered with the CQC (Care Quality Commission) receiving a 'Good' status in our most recent inspection, we are an accredited AQP (Any Qualified Provider). Our vision is to continually improve local services for patients by offering first-class care and shorter waiting times.
A "can-do" attitude is a vital asset at DHC and we are looking for like-minded individuals to work with us who share the same approach and work ethic.
The benefits we offer include:
Competitive salariesMembership of the NHS pension scheme27 days annual leave plus bank holidays, increasing with length of serviceAccess to an Employee Assistance ProgramOpportunities for training, development and career progressionSome of our sites have free on-site parking (subject to availability)We aim to be an employer of choice and conduct annual staff satisfaction surveys
DHC actively encourage and promote diversity, ensure all voices are heard and included and are committed to equal opportunities for all.
Job description Job responsibilities
JOB SUMMARY
The role (and team) is an integral part of the patient pathway (referral to discharge), ensuring that the process is both efficient and effective. This is achieved by accurately processing and actively monitoring the flow of information throughout the patient pathway.
The Pathways team look through each patient's referral carefully to make sure the clinician has all the relevant information about the patients condition available to them on our electronic record system. This means the patients get the most out of their time with the consultant, as all relevant test results and images are available for review.
We work with several NHS trusts and independent hospitals in the local area and have our own in-house diagnostic services. A part of the Pathway role is to forward results from tests to the patient's GP surgery as well as our consultants.
You will need to have excellent attention to detail and use initiative and good judgement to problem solve and consider the best course of action to take for the patient.
DUTIES AND RESPONSIBILITIES OF THE POST
Prepare clinics for each clinician across all specialities ahead of their clinics. This will include details about their expected appointments, routine results that have been received, pathology results for filing and patient queries. For new patient appointments, thoroughly review the referral information provided by the GP, picking out investigations or tests that have already been completed and adding them to the patient's electronic record. For follow-up patient appointments, review the previous clinic letter and referrals out recommended and ensure these have been conducted and the results are available for review. Process post-clinic folder documentation by distributing and actioning the contents as required. Shared responsibility for managing the Pathway shared email box and the shared tasks on our patient record system, actioning them as appropriate within a timely fashion.
Communicating and sending the results of diagnostic tests we have conducted in-house to the patient's GP within the specified timeframes. For results we have received from external providers for our patients, review the results, add to the patient's record, and take the necessary follow-up actions; removing patients from waitlists, booking follow-up appointments, for example. There may be urgent findings on reports that need actioning immediately, following processes to highlight this to the clinician and follow their guidance on the outcome required to progress the patient's care. Chase reports, results and other documentation with GPs, hospitals and third-party providers, working proactively and independently to achieve required outcomes. Manage the incoming and outgoing image requests. Track patient pathways from referral to discharge, highlighting and resolving queries as they are encountered. Maintain excellent working relationships with colleagues, consultants and external providers. Maintaining accurate patient records by updating wait lists, updating tasks, saving delivery / read receipts, adding results and notes. Manage multiple tasks, prioritising own workload and working with the team to ensure work is completed within target timeframes. Undertake any other reasonable duties as commensurate with the nature of this role. Undertake any mandatory training as appropriate to the post and as directed.
WORK SETTING AND REVIEW
To manage one's own workload efficiently and effectively on a daily basis with a degree of autonomy. Maintain confidentiality at all times. Make decisions pertaining to the smooth and efficient running of the department, acting independently but, where necessary, referring problems to management or the appropriate consultant via the quickest route possible.
CONFIDENTIALITY
The post holder must maintain the confidentiality of information about patients, staff, and DHC business in accordance with the Data Protection Act 1998 and Caldicott principles.
Person Specification
Attributes Essential
'Can do' attitude to daily tasks, adversity and new ways of working. Aspiration to continuously improve the experience of our patients
Skills Essential
Excellent attention to detail. Administration and organisational skills. Computer literate - MS Office. Ability to communicate effectively with a diverse range of people. Ability to prioritise tasks. Self-motivated and proactive team player with good interpersonal skills. Ability to exercise good judgement. Proven problem-solving experience.
Desirable
Systmone (NHS database). IEP imaging portal. Streamlining and making processes smoother and more efficient.
Qualifications Essential
Good standard of education (Numerate and good standard of written and spoken English)
Knowledge Essential
Good working knowledge of IT systems. Experience in a patient / customer-focused role. Proven problem-solving experience. Experience in meeting deadlines and prioritisation.
Desirable
Data protection in a health care environment. NHS / Healthcare experience. Patient referral pathways. Understanding of medical terminology. Prior experience working in a fast-paced environment.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dorking Healthcare Ltd.
Address Dorking General Hospital
Horsham Road
Dorking
Surrey
RH4 2AA
United Kingdom
Employer's website https://dhcclinical.co.uk/ (Opens in a new tab)