About this role
Job summary
We are looking for an enthusiastic, organised individual to join our team as a Dispensary Receptionist. In this role, you'll support the safe, accurate, and efficient supply of prescription medications to our patients, ensuring they receive an excellent standard of service.
We can consider flexible working hours, with both part time and full time hours available but will be across the week, Monday to Friday. If you're looking for a role that can fit around your schedule, we'd love to hear from you.
Interviews will be 27/28 July 2026.
Main duties of the job
You will be a pivotal member of the dispensary team and be the first point of contact for patients and professionals at the dispensary hatch. You will handle requests for repeat prescriptions at the counter and organise dispensed medication for collection. A professional approach and adherence to all Practice policies are essential, with the ability to undertake other reasonable duties as needed.
The individual must be flexible to cover holidays and sickness with occasional overtime. Knowledge of GP clinical systems and working in General Practice would be an advantage but not essential as full training will be given.
About us
Delightful market town and surrounding area. We are a GMS practice with 9600 patients. There are 5 partners and 3 salaried GPs with an excellent nursing team including nurses, nurse practitioners, health care assistants and phlebotomist, an in-house dispensary and practice pharmacists who work closely with an established administration and reception team. We are a training practice and look after our local community hospital.
Job description Job responsibilities
Receive requests for repeat prescriptions over the counter; hand over prescriptionsProduce repeat prescription formsOrganise dispensed medication ready for collection and monitor uncollected itemsEnsure reverse of forms completed correctlyReceive and record prescription and other charges and paymentsFile prescriptionsDisseminate information to practice clinicians and staff as directedUnpack and check deliveries against orders and record against stock totals. Store drugs and dressings on shelves. Particular care is required in the storage of vaccines and controlled drugsHelp to maintain an appropriate stock of medical supplies (drugs and dressings) and equipment, and dispensary stationery and forms.Check supplier invoices against agreed deliveries and terms and pass for authorisationAssist with stock control, stock rotation and disposal of returned medicationsCheck fridge temperatures and report to the dispensersGeneral administration duties associated with Dispensary
Input and extract information from Practice computer systemLiaise with town pharmacy, nursing homes and hospitalsParticipate in overtime rota to cover sickness and holidaysParticipate in staff and Practice meetingsUndertake any training necessary to ensure continued safe and efficient performanceHelp to maintain high standards of cleanliness on shelves and work surfaces and ensure dispensary equipment is kept clean and in good working orderAdopt a professional approach at all times by choice of attire and attitude to patients and staffBe aware of and adhere to Practice policies and procedures at all timesAny other reasonable duties as necessary
Person Specification
Experience Essential
Experience of working with the general public Experience of using own initiative
Desirable
Experience of working within a health-related environment Experience of working within a customer service environment
Skills and Behaviours Essential
Excellent communication skills (written and oral) IT skills Clear and polite telephone manner Time management and the ability to work to deadlines Interpersonal skills Smart, polite, organised and confident Team working, self motivated and flexible Confidential
Desirable
Problem solving skills
Qualifications Essential
Good standard of general education GCSE Mathematics C or above or equivalent GCES English language C or above or equivalent
Desirable
NVQII in Customer Care
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Nunwell Surgery
Address 10 Pump Street
Bromyard
Herefordshire
HR7 4BZ
United Kingdom
Employer's website https://www.nunwellsurgery.co.uk/ (Opens in a new tab)