About this role
Job summary
Working in a highly pressurised environment to provide a professional, efficient and effective administrative service for the Department. Using initiative in sometimes complex situations to ensure that patients are booked in line with local and national Access targets.
Work as part of a team, supporting other team members to deliver the Access targets and a patient focused booking service.
Main duties of the job
To obtain case notes for the Department on a timely basis from various locations on Glan Clwyd's site, including the Medical Record's Department. Organise clinic letters and distribute them to relevant GP surgeries The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications Essential
Good standard of general education NVQ 2 or equivalent
Desirable
Knowledge of WPAS/ Hospital administration systems
Experience Essential
Experience within an office environment involving customer service Knowledge of Data Protection Act Awareness of Patient Confidentiality
Desirable
Ability to use a variety of computer databases.RADIS, TPATH, PAS and Microsoft office packages Previous medical records or hospital based clerical experience
Skills Essential
Proven communication skills Computer Literate Able to meet tight deadlines and able to prioritise workload Frequent and prolonged use of VDU's Frequent and prolonged use of telephones Excellent communication and organisational skills, with the ability to demonstrate initiative in response to demands of the workload
Knowledge Essential
Awareness of local/National Waiting List Management Policy and knowledge of Waiting times Understanding of the reporting structure in terms of supervision
Desirable
Understanding the aims and objectives of the Modernisation Agenda
Personal Qualities Essential
Ability to work as part of a multi-disciplinary team Excellent communication skills (written, verbal and telephone) Ability to remain calm when patients are aggressive and abusive Ability to overcome language and communication barriers Ability to work well in a highly pressurised target driven environment Ability to prioritise own work load, self motivated, diplomatic, calm and positive
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Betsi Cadwaladr University Health Board
Address Glan Clwyd Hospital
Rhuddlan Road
Bodelwyddan
LL18 5UJ
United Kingdom
Employer's website https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)