About this role
SeniorShared Services Coordinator | People Function - HR Shared Services Location:Hyderabad Office (expectation to work until 12 PM Pacific Time to accommodateglobal time zones) / Till 1 AM IST (Transport Provided) Reports To: Manager,Shared Services Operations Role Overview As amember of the Operational Excellence team, this role plays a pivotal part insupporting and improving HR service delivery. The Senior Shared ServicesCoordinator focuses on process standardization, system optimization, knowledgebase development, reporting, change management, and operational execution. Therole closely partners with People Advisory Team, People Systems, IT, and otherstakeholders to support HR Service Delivery platforms, including current use ofServiceNow HR Service Delivery as the primary system for HR case management,ticketing, approval workflows, audit processes, and workflow automation withinthe HR operating model, ensuring processes are efficient, consistent,compliant, and scalable. Responsible