About this role
Job Description Summary As an Area Warranty Supervisor working for Taylor Morrison you will be responsible for supervising your designated warranty team members while maintaining a strong professional relationship with team members and customers to ensure outstanding customer service before and after the close.
Job Details
What You'll Do
Report directly to Customer Service Manager and will support warranty department needsManage day to day functions of Customer Service Reps in designated areasEnsure reps are completing warranty tickets as assigned to ensure customer satisfactionAssist with hiring, training and retention of Customer Service RepsHelp create efficiencies within department through process improvementWork with Customer Service Coordinator to help manage ticket completionTrain reps on quality control processAudit and report on quality control progress and complianceResearch areas of concern to effectively determine action and resolutionAssist Customer Service Manager with negotiations, pay, and pricing verification with trade partners contracted costsPerform other duties as assigned Sound Like You?
You might be just who we're looking for if you have...
Must have a minimum of 2 years prior customer service related experience in the residential homebuilding industryCollege degree or work-related experience in customer service field specific to the homebuilding industry preferredPrior supervisory/management experience is preferredExceptional communication skills and follow upSuperior customer service and satisfaction skills requiredMust have exceptional relationship building skills. Must also bring exceptional organization, scheduling, follow up, and planning skills FLSA Status: Exempt
Will have responsibilities such as:
Interviewing, selecting, and training employeesSetting rates of pay and hours of workIn charge of fostering team member retention and promoting engagement within the team or organizationEvaluating productivity; handling grievances or complaints, or addressing disciplinary actions of team membersDetermining work techniquesPlanning the workApportioning work among employeesDetermining the types of equipment to be used in performing work, or materials neededPlanning budgets for workMonitoring work for legal or regulatory complianceProviding for safety and security of the workplace Essential Functions:
Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Report to Division/Corporate Office/Community daily and adhere to scheduleAbility to access, input, and retrieve information from a computer and/or electronic deviceAbility to interact effectively in different situations and resolve conflict face to face with customers, co-workers and higher level managersAbility to make decisions which have significant impact on the company's credibility, operations, and servicesAbility to consider alternative and diverse perspectives, to negotiate, collaborate and incorporate different viewpointsAbility to adjust work habits to fit different tasks and to accommodate unusual and changing situations and schedulesAbility to sit or stand for long periods of time and move around work environment as neededAbility to operate a motor vehicle if applicableComply with company policies and procedure Physical Demands:
Must be able to able to remain in a stationary position up to 50% of the timeThe ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds *Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.
Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.
Taylor Morrison is an equal opportunity employer. Taylor Morrison does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran status.