About this role
We are hiring a Service Contracts Manager. Service Contracts Managers are responsible for creating, editing, and maintaining electronic Statements of Work (SOWs). This role drives the delivery of Professional Services offerings to both internal and external clients by assisting with the development of SOWs, as well as quality assurance for any outgoing services opportunities.
How you'll make an impact
Applies technical communication theory to ensure readability and usability of SOWs for delivery teamsManages a large volume of SOWs and deadlines simultaneouslyAssists with fielding daily Sales requestsGenerates pricing breakouts for service offeringsMay assist in the design of documentation templatesEnsures accuracy, quality, and a unified style based on Optiv and industry standardsFollows Optiv security policies, upholds professional standards, and performs all work in a manner respectful of others. Understands personal role in safeguarding corporate and client assetsMaintains proficiency with the SOW development processAdheres to SOW Management procedures for SOW development, documentation tracking, communication, and other duties as requiredUtilizes Salesforce.com, Desk, Box, and Zoom as tools of communication, historical reference, activity tracking, action item creation, and forecasting; utilizes Workday for time-trackingBuilds an expertise in Optiv's professional services with commitment to developing and retaining knowledge and experience surrounding the professional services arenaServes as a resource for customers, sales teams, and SOW Management's leadership by operating in knowledgeable, responsive, and organized methodsCommunicates effectively and positively with clients, Sales, Operations, and Service DeliveryPerforms other responsibilities as neededSOWs and projects are delivered accurately, and on time, and in a volume aligned with the rest of the teamWork is compliant with internal and external standardsSuccessful utilization of SOWs by Operations and Delivery teamsProvides on-time delivery and accuracy of SOW documentsProduces volume of SOWs aligned with the rest of the team on a consistent basisConsistently adheres to defined processesProvides initial feedback to management for non-standard SOW issues - proved ability to show critical thinkingNavigates and builds relationships with immediate team and peersEffectively and positively communicates with stakeholders on SOW development statuses and processesVolunteers to take on additional workloadProficient in all tools necessary for the development and maintenance of SOWs What we're looking for
Bachelor's Degree in Technical Communication, Journalism, English, or related area; or 4 or more years' equivalent work experience; or equivalent combination of education and experienceMinimum 2 years' experience in SOW (statement of work)/contract management or related position/experience2 or more years' professional writing experience required. Technical writing experience strongly preferredWorking knowledge of contractual requirements, negotiations, process, and risk preferred (non-3P)Experience in IT professional services preferredExcellent written and verbal communication skillsAbility to build rapport and collaborate regularly across teamsAbility to effectively communicate ideas and processes in a professional manner to external and internal clientsExcellent organizational and time management skillsSuperior problem solving and critical thinking skillsAbility to deliver high quality documentation paying attention to detail and accuracySales oriented mentality; able to work with sense of urgencyDemonstrated ability to work within a team environmentAbility to work independently, quickly, and thoroughly to prioritize and complete multiple projects with tight deadlines simultaneouslyAbility to work overtime and irregular hours when neededAbility to learn and apply new technical skills and concepts quicklyProficient PC computer skillsIntermediate to advanced level proficiency in Microsoft Office suiteExperience with Salesforce and Box preferred, or other CRM and document management programsStrong organizational skills to coordinate with national clients and meet time sensitive deadline requiredAbility to read, analyze, and interpret business documentation, including contracts and process documentsAbility to write reports, effective business correspondence, and procedure manualsAbility to effectively present information and respond to questions from internal and external customers across all levels of an organizationAbility to calculate figures and amounts such as discounts, interest, percentages, and currency conversions.Ability to apply concepts of basic algebraSuperior and demonstrated ability to use critical thinking.Ability to define problems, collect data, establish facts, and draw valid conclusions.Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables What you can expect from Optiv
A company committed to our inclusive value through our Employee Resource GroupsWork/life balanceProfessional training resourcesCreative problem-solving and the ability to tackle unique, complex projectsVolunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.The ability and technology necessary to productively work remotely/from home (where applicable) EEO Statement
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.
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