About this role
Job summary
The post-holder will provide clerical support to the Diabetes & Endocrinology department , based in Nevill Hall Hospital as well as reception duties.
To answer general queries.
To carry out administrative tasks for the department.
This is a fixed term post for 2 years from start date, to cover the needs of the service.
Main duties of the job
To provide administrative support to the Diabetes & Endocrinology clinics within the Health Board. Through an initial period of induction, the postholder will gain up-to-date knowledge of outpatient clinics and will enable thepost-holder to make, amend and cancel appointments, handle straightforward queries. The post-holder will obtain aworking knowledge of all clinic protocols in addition to any specific standards for the specialty. The role will range from updating waiting list entries, making calls to patients, answering telephone calls, bookingappointments using the Myrddin Patient Administration System.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
Person Specification
Qualifications Essential
Knowledge of administrative systems, admission, patient information systems, hospital departments, clerical / office procedures, data input procedures acquired through on-the-job training
Desirable
Experience of working within an office environment
Skills/Experience Essential
Able to work under pressure remaining calm with the ability to diffuse difficult situations Excellent interpersonal skills Accurate and precise data inputting skills Good telephone manner Ability to integrate within existing team and work as a team member
Desirable
Customer Service Experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Aneurin Bevan University Health Board
Address Nevill Hall Hospital
Brecon Road
Abergavenny
NP7 7EG
United Kingdom
Employer's website https://abuhb.nhs.wales/ (Opens in a new tab)