About this role
Responsibilities
We are seeking a Client Solutions Manager (CSM) to support the Quick Service Restaurants (QSR) vertical. This role will partner closely with sales, advertisers, and cross-functional teams to deliver strategic media solutions that drive business growth on TikTok. The ideal candidate brings strong experience from either the QSR industry or media performance / digital advertising, with the ability to translate business goals into scalable advertising strategies.
Key Responsibilities: - Manage and grow relationships with QSR advertisers, agencies, and key stakeholders. - Act as a strategic consultant to clients by understanding their business objectives and recommending effective TikTok advertising solutions. - Develop account strategies that align with seasonal priorities, menu launches, promotional campaigns, and full-funnel growth goals. - Drive campaign excellence through planning, execution support, performance analysis, and optimization recommendations. - Partner with Sales, Creative, Product, Measurement, and Operations teams to deliver best-in-class client service. - Provide data-driven insights and post-campaign recommendations to improve outcomes and deepen client investment. - Educate clients on platform best practices, audience strategy, creative effectiveness, and measurement solutions. - Identify opportunities to unlock incremental growth across branding and performance objectives. - Build and maintain strong knowledge of the QSR category, consumer behavior, market trends, and competitive dynamics. - Communicate effectively with both Arabic- and English-speaking stakeholders across the region.
Minimum Qualifications: - Bachelor's degree or equivalent practical experience. - 5+ years of experience in client solutions, account management, digital media, marketing, advertising, or relevant QSR commercial roles. - Fluent verbal and written communication skills in English and Arabic. - Experience managing client relationships and working with cross-functional teams. - Strong analytical skills with the ability to interpret campaign performance and provide actionable recommendations. - Proven ability to manage multiple priorities in a fast-paced environment. - Excellent presentation, communication, and stakeholder management skills.
Preferred Qualifications: - Experience working with Quick Service Restaurants, food delivery platforms, restaurant chains, or franchise-led businesses. - Experience in media performance, performance marketing, or conversion-driven digital advertising. - Strong understanding of auction-based media, campaign optimization, attribution, and measurement. - Experience supporting enterprise or strategic accounts. - Ability to connect marketing performance with business outcomes such as orders, traffic, app growth, or sales. - Strong consultative approach with the ability to influence internal and external stakeholders.
Ideal Candidate Profile: The ideal candidate is a client-facing problem solver who combines commercial judgment, category understanding, and analytical rigor. They should be comfortable operating in a consultative environment, building trust with clients, and turning performance insights into business action. A background in either QSR or media performance is highly valued, provided the candidate can demonstrate strong strategic thinking and execution capability.
Qualifications
Minimum Qualifications - Experience in client solutions, account management, digital media, marketing, advertising, or relevant QSR commercial roles. - High oral and written fluency in Arabic and English is required to communicate directly with clients across the KSA region, reflecting the nature of the markets this position covers. - Experience managing client relationships and working with cross-functional teams. - Strong analytical skills with the ability to interpret campaign performance and provide actionable recommendations. - Proven ability to manage multiple priorities in a fast-paced environment. - Excellent presentation, communication, and stakeholder management skills.
Preferred Qualifications - Experience working with Quick Service Restaurants, food delivery platforms, restaurant chains, or franchise-led businesses. - Experience in media performance, performance marketing, or conversion-driven digital advertising. - Strong understanding of auction-based media, campaign optimization, attribution, and measurement. - Experience supporting enterprise or strategic accounts. - Ability to connect marketing performance with business outcomes such as orders, traffic, app growth, or sales. - Strong consultative approach with the ability to influence internal and external stakeholders.