About this role
Job summary
An exciting opportunity has arisen within the Pre-Operative Assessment Department at St George's Hospital for six months.
We are seeking a motivated and enthusiastic individual to join our Reception and Booking team, supporting the delivery of high-quality care to patients undergoing surgery.
This is a Monday to Friday position, ideal for someone committed to providing excellent patient service in a fast-paced healthcare environment.
If you are interested in becoming part of our dedicated team, we encourage you to apply.
Main duties of the job
Key Responsibilities:
Greet and welcome visitors to the Pre-Operative Assessment Department in a professional and courteous manner, ensuring access is limited to authorised individuals only.
Serve as the first point of contact for all enquiries, directing queries and tasks to the appropriate team members as required.
Accurately enter and update patient and departmental information using relevant computer systems.
Schedule and confirm patient appointments ahead of their planned surgical procedures.
Manage appointment changes, including rescheduling patients as needed in line with service requirements.
Communicate routine information clearly and effectively, both verbally and in writing, with patients, staff, and other internal or external stakeholders.
About us
The post holder is expected to have a clear understanding of how this post contributes to the achievement of the trust vision of:
A thriving Foundation Trust at the heart of an integrated healthcare system. One that delivers improved patient care at a community, hospital and specialist setting, supported by a unique and nationally recognised programme of research, education and employee engagement.
St George's University Hospitals NHS Foundation Trust is committed to safeguarding children and vulnerable adults and expects that all staff will share in this commitment. The Trust is clear that all staff have a responsibility to be aware of children and adult safeguarding policies and procedures and that each member of staff, clinical and non-clinical, will attend child or adult safeguarding training that is provided at an appropriate level to suit their role. The Trust has the additional expectation that all staff will be able to identify concerns and know what action to take.
We expect all our staff to share the values that are important to the Trust, being Excellent, Kind, Responsible & Respectful, and behave in a way that reflect these.
Job description Job responsibilities
Please see attached the job description for more details on the main responsibilities for this role.
Person Specification
Qualifications Essential
A Levels or equivalent Computer literate in: Microsoft Word Excel Outlook
Desirable
Experience of Cerner/IClip/Surginet
Experience Essential
Experience of working in a customer service role or ward/clinic area - front house on Reception
Desirable
Minimum 1 year experience working in a hospital
Skills Essential
Well organised with a logical approach to problem solving Attention to detail Good written and verbal communication skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name St George's University Hospitals NHS Foundation Trust
Address POA Department , Willow Annexe
Blackshaw Road
Tooting
SW170QT
United Kingdom
Employer's website https://www.stgeorges.nhs.uk/ (Opens in a new tab)