About this role
Job summary
Join our friendly and supportive team as a GP Receptionist and play a vital role in delivering high-quality care to our patients. As the first point of contact for patients, you'll be at the heart of our practice, providing a welcoming, professional and efficient service both in person and over the telephone.
This is a varied and rewarding role where no two days are the same. You'll be responsible for booking appointments, responding to patient enquiries, managing administrative tasks, and supporting the smooth day-to-day running of the practice. Strong communication, organisational skills and a calm, compassionate approach are essential, particularly in a busy healthcare environment.
We are looking for someone who enjoys working with people, thrives as part of a team, and is committed to delivering excellent customer service. Previous experience in a GP practice or healthcare setting is welcomed but not essential, as full training will be provided for the right candidate.
In return, you'll be joining a supportive and inclusive team dedicated to providing outstanding patient care. We value our staff, encourage personal development, and offer opportunities to build your skills and knowledge within primary care.
If you're reliable, approachable and passionate about making a difference to your local community, we'd love to hear from you.
Main duties of the job
As a GP Receptionist, you will be responsible for providing a professional, courteous and efficient service to patients, visitors and members of the wider healthcare team. You will act as the first point of contact, welcoming patients to the practice, answering telephone enquiries, booking and managing appointments, and signposting patients to the most appropriate service.
The role also involves a range of administrative duties, including processing prescriptions, maintaining accurate patient records, handling incoming and outgoing correspondence, and supporting the smooth day-to-day running of the practice. You will be expected to maintain confidentiality at all times, work effectively as part of a busy multidisciplinary team, and contribute to delivering a high standard of patient care and customer service.
This is a fast-paced role that requires excellent communication, organisation and IT skills, together with the ability to remain calm under pressure and prioritise competing demands.
About us
We are a friendly, welcoming and inclusive GP practice committed to providing high-quality, patient-centred care to our local community. We are proud to have a diverse, multi-ethnic workforce and actively value the different backgrounds, experiences and perspectives that each member of our team brings. We are committed to creating a respectful, supportive and inclusive working environment where everyone is treated fairly and given opportunities to develop.
Our clinical team consists of two GP Partners, four female GPs, two male GPs, two Healthcare Assistants and an experienced Practice Nurse, all working closely together to deliver excellent care. They are supported by an experienced Practice Manager, Deputy Practice Manager, two Referral Secretaries, and a dedicated Reception and Administration team who play a vital role in the smooth running of the practice.
We believe in teamwork, mutual respect and supporting one another in what can be a busy but rewarding environment. We encourage learning and development, value the contribution of every member of staff, and recognise that excellent patient care starts with a happy and supported team. If you are looking to join a friendly practice where your work is appreciated and you can make a real difference every day, we would be delighted to hear from you.
Job description Job responsibilities
Job Purpose
To provide a professional, efficient and welcoming reception and administrative service to patients, visitors and members of the primary healthcare team. The post holder will act as the first point of contact for patients, ensuring they receive a high standard of customer service while supporting the smooth day-to-day operation of the practice.
Main Duties and ResponsibilitiesReception DutiesWelcome patients and visitors in a friendly, courteous and professional manner.Answer incoming telephone calls promptly and deal with enquiries appropriately.Book, amend and cancel appointments in accordance with practice protocols.Signpost patients to the most appropriate clinician or service.Register new patients and update patient demographic details.Process patient arrivals and manage waiting room enquiries.Administrative DutiesProcess repeat prescription requests in line with practice procedures.Receive, sort and distribute incoming post and prepare outgoing correspondence.Scan and accurately code clinical and administrative documents onto patient records.Maintain accurate electronic patient records using the practice clinical system.File, photocopy, scan and undertake general administrative duties as required.Support clinicians and the wider practice team with administrative tasks.Patient CareProvide excellent customer service to all patients.Deal with sensitive situations in a calm, professional and empathetic manner.Maintain patient confidentiality at all times in accordance with GDPR, NHS guidance and practice policies.Ensure patients are treated with dignity, respect and compassion.General ResponsibilitiesWork collaboratively with all members of the practice team.Adhere to practice policies and procedures.Participate in mandatory training and continuous professional development.Maintain a clean, tidy and safe reception area.Report any significant events, complaints or concerns to the appropriate manager.Undertake any other reasonable duties appropriate to the role as requested by the Practice Manager.Person SpecificationEssentialExcellent communication and interpersonal skills.Friendly, professional and approachable manner.Good organisational skills with the ability to prioritise workload.Ability to work under pressure in a busy environment.Good IT skills and confidence using computer systems.Excellent attention to detail.Ability to work effectively as part of a team.Reliable, punctual and flexible.Commitment to maintaining confidentiality and professionalism.DesirablePrevious experience working in a GP practice, healthcare or customer service environment.Knowledge of NHS primary care services.Experience using clinical systems such as EMIS Web (or similar).Understanding of medical terminology.Working RelationshipsThe post holder will work closely with GP Partners, Salaried GPs, Practice Nurse, Healthcare Assistants, Practice Manager, Deputy Practice Manager, Referral Secretaries, Reception and Administration Team, patients and external healthcare professionals.
Other InformationThe duties outlined above are intended as a guide to the main responsibilities of the role and are not an exhaustive list. The post holder may be required to undertake other duties consistent with the grade of the post to meet the changing needs of the practice.
Person Specification
Experience Desirable
Previous experience working in a GP practice. Experience working within an NHS or healthcare setting. Experience using EMIS Web or another GP clinical system. Experience processing repeat prescriptions or appointment booking systems. Experience of NHS patient registration procedures. Experience of dealing with patients in a fast-paced primary care environment.
Qualifications Essential
GCSE (or equivalent) Grade 4/C or above in English. GCSE (or equivalent) Grade 4/C or above in Mathematics. Good standard of general education. Competent IT skills, including Microsoft Office and email systems.
Desirable
NVQ Level 2 or equivalent in Business Administration, Customer Service or a related subject. Care Certificate or equivalent (if applicable). Training in customer service or reception duties. Knowledge of NHS primary care systems (e.g. EMIS Web). Medical terminology qualification or training.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Oldham Medical Services
Address 368 Ashton Road
Oldham
OL8 3HF
United Kingdom
Employer's website https://www.oldhammedicalservices.co.uk/ (Opens in a new tab)