About this role
Job summary
Houghton Close Surgery is seeking an experienced and motivated deputy practice manager to join our leadership team and support the continued delivery of high-quality patient care.
This is an exciting opportunity for an experienced primary care supervisor/manager looking to take the next step in their career. Working closely with the practice manager and partners, the successful candidate will play a key role in the operational and strategic management of the practice, while managing the administration team, clinical admin team and QOF administrators within the practice.
As deputy practice manager, you will support the practice manager in the day-to-day operational leadership of the surgery and deputise in their absence. You will lead key areas of practice performance and service delivery, ensuring systems and processes remain efficient, patient-focused and compliant with NHS and regulatory requirements.
You will be responsible for overseeing the clinical administration team, driving QOF achievement, supporting workforce development, and contributing to the strategic development of the practice.
Additionally, you will lead the practice HR function and in time have involvement in some of the financial aspects of the business.
Main duties of the job
We are keen to invest in the development of our staff and view this position as an opportunity for an experienced manager to gain wider operational and strategic leadership experience. For the right individual, this role could provide a future development pathway towards a practice manager position, supported by training, mentorship and increasing responsibility.
If you are an experienced as practice supervisor, operations manager, assistant practice manager or deputy practice manager, looking for a varied and rewarding role with opportunities to influence and improve services, we would love to hear from you.
PLEASE DO NOT APPLY UNLESS YOU HAVE AT LEAST 2-3 YEARS EXPERIENCE IN A GP PRACTICE.
About us
Houghton Close Surgery is a semi-rural, GMS dispensing practice in mid-Bedfordshire with approximately 11,700 patients. Housed in a large, modern, purpose-built surgery, we are a cohesive, hard-working and friendly team providing high-quality care to our patients and a supportive working environment for our staff.
We are a forward-thinking training practice, supporting both GP registrars and Cambridge medical students.
The practice consists of six partners, two salaried GPs, registrars, a practice manager, nursing, dispensary and administrative teams. We also benefit from a full complement of PCN staff including a clinical pharmacy team, advanced nurse practitioner, GP assistant and physician associate.
Our aim is to provide excellent clinical care that is available, accessible and efficient. We recognise the importance of teamwork in achieving this goal and are committed to supporting the wellbeing, development and job satisfaction of our staff.
Job description Job responsibilities
Main responsibilities will include:
Lead and manage the administration team and the clinical admin team including recruitment, induction, training, appraisals and performance management. Take responsibility for the HR functions of the practice. Take responsibility for the delivery, monitoring and optimisation of QOF performance. Work collaboratively with clinicians to identify and implement strategies to maximise achievement of quality indicators. Oversee clinical administration workflows to ensure safe, effective and timely processing of patient-related tasks. Provide leadership and operational oversight of patient access, triage and workflow systems. Monitor demand and appointment capacity, supporting service planning and improvement initiatives. Deputise for the practice manager when required. Manage office supervisor and oversee administrative rotas and appropriate staffing levels are maintained. Support the development, implementation and review of practice policies, procedures and protocols. Assist with CQC compliance, governance activities and quality improvement programmes. Handle patient enquiries, feedback and complaints in conjunction with the practice manager. Coordinate and support patient engagement activities, including the patient participation group. Produce and analyse performance data and reports to support decision-making and contractual delivery. Support practice communications, publicity and health promotion activities. Assist with the management and optimisation of SystmOne and other practice systems. Work closely with partners, PCN colleagues and external stakeholders to support service development.For further information, please see the attached job description.
Person Specification
Qualifications Essential
Minimum of 2-3 years' experience working within a GP practice - PLEASE DO NOT APPLY WITHOUT THIS Previous management or supervisory experience within a Primary Care or a Healthcare setting. Detailed and up-to-date knowledge of SystmOne. Strong understanding of QOF, patient access, triage and clinical administration processes. Experience of staff management, development and appraisal. Excellent organisational, planning and communication skills. Ability to analyse data and use information to drive service improvement. Self-motivated with a proactive, solution-focused approach. Ability to implement and manage change effectively. Experience of developing and embedding policies, procedures and working protocols
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Primary Care Careers
Address 1 Houghton Close
Ampthill
Bedfordshire
MK45 2TG
United Kingdom
Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)