About this role
Business Operations ManagerLocation: Remote Type: Full-time | Contractor Schedule: Monday–Friday | U.S. business hours
About HireHawkAt HireHawk, we connect top global talent with high-performing U.S.-based companies. We operate in a fast-paced, remote-first environment where process, data, and execution matter. We’re building scalable systems that support recruiting excellence, operational efficiency, and an exceptional experience for both clients and candidates.
We’re looking for a Business Operations Manager to help run and optimize the engine of the business.
Role OverviewThe Business Operations Manager will support the day-to-day operations of HireHawk, with a strong focus on process optimization, reporting, and workflow efficiency, particularly across our recruiting and talent operations. This role works closely with leadership, recruiting, and finance to ensure the business runs smoothly, efficiently, and at scale.
This is a hands-on role for someone who enjoys building structure, improving systems, and turning data into actionable insights.
Requirements
Key ResponsibilitiesRecruiting Operations & Process OptimizationOwn and continuously improve HireHawk’s end-to-end recruiting workflows, from intake to placement and onboarding.Identify bottlenecks and inefficiencies across recruiting pipelines and implement scalable solutions.Design standardized, repeatable processes that support high-volume hiring across multiple roles and markets.Partner with Recruiting, Sourcing, and Account Management teams to reduce average time-to-placement.Performance, Metrics & InsightsDefine, track, and report on core recruiting KPIs, including time-to-fill, time-to-placement, pipeline conversion, candidate quality, and recruiter productivity.Own recruiting dashboards and performance reviews, translating data into actionable insights for leadership.Establish operational benchmarks and continuous improvement cycles.Candidate & Client ExperienceMonitor candidate and client touchpoints to improve satisfaction and Net Promoter Score (NPS).Ensure consistent, high-quality communication and experience across all recruiting stages.Drive initiatives that improve transparency, responsiveness, and trust with both candidates and clients.Systems, Tools & EnablementOwn the recruiting tech stack (ATS, CRM, automation tools, scheduling, reporting).Evaluate, implement, and optimize tools to improve speed, accuracy, and visibility.Ensure recruiters and sourcers are properly trained on systems, workflows, and best practices.Leadership & Cross-Functional AlignmentAct as the operational bridge between Recruiting, Sales, Marketing, People Ops, and Leadership.Partner closely with Marketing on lead flow, candidate messaging, and inbound quality.Coach and support recruiting leaders on execution, accountability, and performance management.Lead change management initiatives as HireHawk scales.
Qualifications5+ years of experience in recruiting operations, staffing operations, or talent acquisition leadership.Prior experience in a staffing agency, recruitment firm, or high-volume recruiting environment (strongly preferred).Proven track record of building and scaling recruiting processes.Strong analytical mindset with experience defining and managing recruiting metrics.Hands-on experience with ATS/CRMs and recruiting automation tools.Excellent communication and stakeholder management skills.Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.Passion for operational excellence, candidate experience, and scalable growth.
Benefits
Why Join HireHawkHigh-impact leadership role with direct influence on company growth.Fully remote, global team.Opportunity to build systems and processes at scale—not just maintain them.Fast-growing company with strong executive support for operational excellence.Working with a world-class team and founder with a track record of building successful companies.