About this role
Job summary
We are a busy friendly practice in Dartford, looking for a motivated and reliable P/T Receptionist/Administrator for approximately 25-30 hours per week to join our team. Scanning experience would be advantageous; however, full training will be provided for the right candidate.
Main duties of the job
You will provide a professional and courteous front of house service to patients. Booking and cancelling appointments and handling telephone enquires. You will be expected to carry out general administrative duties including prescriptions, scanning and processing documents. New Registrations along with helping patients to complete the Anima online triage form.
About us
We are a friendly, well established Practice with approximately 9600 patients. Our Team consists of 2 GP Partners, 3 Salaried GP's, 2 Nurse's, Physiotherapist, Pharmacists and a HCA, supported by Receptionist staff and a Secretary
Job description Job responsibilities
Key ResponsibilitiesMaintain a thorough understanding of, and adhere to, all Practice procedures and protocols, ensuring knowledge is kept up to dateWork consistently in accordance with written protocolsAdministration DutiesRetrieve and file patient notes as requiredFile incoming post within medical records where necessaryScan and upload letters to patient recordsAccurately code information from scanned documents onto patient records, as directed by GPs or in line with Practice protocolsRecord patient interactions appropriately, including telephone and in-person encountersMonitor and action tasks within Mail Manager, including setting recalls, contacting patients, requesting repeat tests, and booking appointments with the phlebotomist where requiredContact patients by telephone on behalf of GPs and record outcomes accuratelyReception DutiesWelcome and assist patients in a professional and friendly mannerProcess repeat prescriptions in line with Practice protocolsIssue completed prescriptions, ensuring patient identity is verifiedProvide cover across all reception positions as neededMaintain a good working knowledge of the Practice boundary areaCommunicate test results to patients in person or by telephone, following Practice protocolsSend requested information via secure email in accordance with safe haven proceduresAppointmentsProcess appointment requests (both urgent and routine) via telephone and in person, in line with Practice protocolsCancel and rearrange appointments or clinics at short notice when requiredManage and process home visit requests according to Practice procedures
Person Specification
Qualifications Essential
Candidates must be computer literate; however, full training on our EMIS system will be provided. Applicants must also be flexible and able to provide cover for sickness and holidays, sometimes at short notice.
Desirable
Previous experience is desirable; however, more importantly, candidates must be team players who are willing to learn and able to multitask effectively.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Horsmans Place Surgery
Address Instone Road
Dartford
DA1 2JP
United Kingdom
Employer's website https://www.horsmansplacesurgery.co.uk/ (Opens in a new tab)