About this role
Job summary
We are looking for a Patient Services Advisor to join our team, we are looking for someone who has previously worked in Primary Care or Secondary Care and has experience in clinical coding. The hours are Monday-Friday, but will fall within our core hours of 7.45am-6.30pm.
The post available is for up to 30 hours per week
You will be working predominately at The Boulevard Medical Practice but will be required to work at our branch site Horne Street Surgery on a rota basis.
Are you reliable? Hard working? Ambitious? Enthusiastic? Have good keyboard skills? Experience of working in Primary Care or similar? Do you enjoy attention to detail? Do you like to be busy with no 2 days the same? If you are saying yes to all these questions we want to hear from you!
NHS Pension
Basic Health Cover
You may be required to work overtime occasionally to cover for absences, this includes a Saturday morning. The practice is also developing services with other local practices and there may be opportunities to work in the future at other local practices or for the delivery of extended hours.
Main duties of the job
Your role will be predominately working within our admin team. Your main duties will be as follows:
Summarising of patients medical notesProcessing GP2GP Transfer tasksClinical Coding of correspondenceManaging Pathology requestsInternal/ External mail handlingFiling of patient notesMonitoring our E-consultation inbox and NHS Mail inbox.Applicants will need to be able to work well within a team setting but also independently when required.
The practice is committed to the development of all staff.
Applicants must have GCSE or equivalent passes at grade C or above in Math's and English.
About us
The purpose of The Boulevard Medical Practice is to offer care, support and advice to all patients to enable them to maximise their quality of life.
We are a very busy surgery within central Halifax. We have two sites that we currently work across- The Boulevard Medical Practice and Horne Street Surgery.
We currently have about 17000 patients registered with the practice.
The current team is built up of:
5 GP Partners14 Registrars6 Advanced Practitioners1 Practice Pharmacist3 Practice Nurses3 PhlebotomistsAdditional Roles such as; Podiatrist, Physiotherapists, Social Prescribers, Physician Associates, GP Assistants, Care Coordinators, Paramedics.The Clinical Team is supported by a large Patient Services Team- split into Reception and Admin area's.
Job description Job responsibilities
To have a thorough knowledge of all practice procedures. To work in accordance with written protocols.
Opening and managing incoming mailProcessing GP2GP TasksSummarising patients medical recordsCoding clinical correspondenceManaging Pathology requestsManaging our online consultation inboxManaging our NHS MailboxGeneral day to day administrative dutiesCovering Reception & Telephones when requiredMaintaining absolute confidentiality at all times and being aware of all Information Governance and Data Protection regulations.Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
· Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
· Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
· Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights
Personal/Professional Development
· The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
· Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
· Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions, either directly or under supervisionContribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performanceWork effectively with individuals in other agencies to meet patients needsEffectively manage own time, workload and resourcesCommunication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team membersCommunicate effectively with patients and carersRecognise peoples needs for alternative methods of communication and respond accordinglyContribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidanceDiscuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit where appropriate
Person Specification
Qualifications Essential
GCSE Grade A to C (9-4) in English and Maths
Desirable
Medical Terminology
Experience Essential
Previous experience in Administrative Role and using computers
Desirable
Experience in the following area's; Primary Care Medical Terminology GP2GP Summarising patients medical notes Clinical Coding Systm1
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Boulevard and Horne Street Practice
Address Savile Park Road
Halifax
HX1 2ES
United Kingdom
Employer's website https://www.boulevardpractice.co.uk (Opens in a new tab)