About this role
Job summary
We have a vacancy for a Care Navigator / Medical Receptionist at Shaftesbury Medical Centre Leeds LS9 & Church View Surgery LS15
We are a busy two site Practice and are seeking a reliable and experienced Care Navigator / Receptionist to join our friendly team.
We can offer 28 to 38 hours per week. Shifts will be split across both of our surgeries in LS9 and LS15
Previous Primary Care / GP surgery experience is preferred but we will also consider applicants with relevant transferable skills.
We are seeking someone with good interpersonal skills who is able to work under pressure and as part of a team of 10 receptionists dealing with all patient enquiries on the phone and in the surgery and via digital online consultation requests from Patients.
Both surgeries are in modern purpose built medical centres and include facilities for rest areas and kitchen facilities with free hot drinks, microwaves and fridges. There is free parking on both sites
Full training will be given to be competent in the role
We can offer between 28 to 38 Hours per week for this role
Interviews are likely to be on Tuesday 14, Wednesday 15 July
Main duties of the job
Being the 'face' of the Practice to the general public, particularly patients, both in person and on the telephone
Answer calls
Care navigate patients to the most appropriate service
Completing digital online consultation requests on behalf of the Patients for GP services
Booking Nursing appointments
Managing admin tasks
Registering new patients
Ensuring complete confidentiality whilst on reception
About us
We have two purpose built modern medical centres sites
Shaftesbury Medical Centre, 78 Osmondthorpe Lane, Leeds LS9 9EF
Church View Surgery, Station Road, Leeds LS15 8BZ
You will be joining a well established and friendly team of 10 Receptionists supporting a team of 12 doctors and 7 nurses who serve a population of 18,000 patients
Salary up to £12.85 per hour dependant on experience for 28 to 38 hours a week
25 days (pro rata to full time) annual leave plus Bank Holidays
Opportunity to join the NHS Pension scheme
Annual Appraisal & Personal Development plan including ongoing training
Staff uniform provided
Free tea, coffee and chilled water
On site free parking
Job description Job responsibilities
Reception
Receiving patients, consulting with members of practice team GPs, Nurses, Pharmacists, Physios, Admin Be able to cover all reception positions as necessary Taking messages and passing on information Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Ensure that telephone system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day Appointment System and Digital Online Consultation requests from Patients
Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record Deal with home visit requests, carefully noting all details Arrange transport to hospital appointments for housebound patients Room Prep
Clinical Rooms are checked at the end of each consulting session and left tidy and secure
Confidentiality
Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times Maintain an awareness of the Freedom of Information Act Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety
The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures. Comply with Practice health & safety policies by following agreed safe working procedures Actively report health & safety hazards and infection hazards immediately Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination. Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines. Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients. Reporting incidents using the organisations Incident Reporting System Using personal security systems within the workplace according to Practice guidelines Making effective use of training to update knowledge and skills
Person Specification
Experience Essential
Previous experience of working in a busy reception team. Experience of face to face dealings with customers. Good communication skills. Calm and sympathetic manner to patients. Working well under pressure within a team. Confidentiality and discretion. Awareness of Data Protection.
Desirable
Experience of working within General Practice Experience of using SystmOne
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dr Taylor & Partners
Address Shaftesbury Medical Centre
78 Osmondthorpe Lane
Leeds
LS9 9EF
United Kingdom
Employer's website https://www.shaftesbury-churchview.co.uk/ (Opens in a new tab)