About this role
We are looking for an experienced CLX Car Advocate, Appraiser to join our fast-paced team and growing car insurance product!
Specializing in Car, physical damage claims, you’ll use your investigative skills to help us settle losses quickly and efficiently, surpassing customer expectations along the way. You’ll leverage your deep automotive knowledge and sharp interpersonal skills to explain repair processes, without relying on illogically complex insurance jargon.
In this role you’llInvestigate physical damage claims
Virtually inspect vehicles to assess damage caused by losses
Create detailed, itemized repair estimates and cost reports
Use estimation software (like CCC ONE, Mitchell, and Audatex) to calculate parts, labor, and material costs
Determine whether OEM or alternative parts should be used
Negotiate repair pricing and techniques with shops and customers
Determine total loss eligibility and salvage values
Document claim activity and communicate estimates clearly to repair shops and customers
Settle physical damage claims within limits
Stay up to date on industry standards, vehicle repair technologies, and insurance regulations
What you’ll need2+ years experience in auto estimating and total loss evaluation
Bachelor’s degree, required
Strong negotiation skills
Proficiency in a computerized estimating platform (CCC, Mitchell, Audatex)
Proficiency in Excel and Google Sheets
A background in claims processes and workflows, a plus
You’re an all-around team player who learns fast, enjoys solving problems, and loves to get things done!
Ability to work in a remote environment
Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture
*Please note that we are unable to sponsor applicants for work visas
Unfortunately, we cannot consider applicants from these states; Colorado, California, Montana, Hawaii, New Mexico, Alaska and Puerto Rico.
Lemonade's US base salary range for this full-time position is $60,000 - 72,000 plus equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.
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