About this role
Job Description
Role Purpose
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations
Do
Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solutionConduct technology capacity planning by reviewing the current and future requirementsUtilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicableStrategize & implement disaster recovery plans and create and implement backup and recovery plansManage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own towerReview the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challengesDevelop shift roster for the team to ensure no disruption in the towerCreate and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next stepsLeverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management
ResourcingForecast talent requirements as per the current and future business needsHire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent ManagementEnsure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability & effectivenessBuild an internal talent pool of HiPos and ensure their career progression within the organizationPromote diversity in leadership positionsPerformance ManagementSet goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels belowEmployee Satisfaction and EngagementLead and drive engagement initiatives for the teamTrack team satisfaction scores and identify initiatives to build engagement within the teamProactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations
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