About this role
Intapp is looking to hire a Solution Engineer to join our Professional Services team
As a Solution Engineer you will be involved in and responsible for all parts of this delivery process, and you will be accountable for the technical delivery.
The Solution Engineer is an expert with the Intapp products. This role requires the post-holder to translate a customer’s requirements into technical product capabilities and to effectively communicate new requirements to the Intapp Product Management organization driving the evolution of the product. The Solution Engineer also assists the product development team in troubleshooting technical issues that may arise during the delivery of the solution.
The role will have the following responsibilities:
Lead the technical delivery of Intapp solutions built upon Intapp’s market-leading products (such as Intapp Open, Intapp Time, Intapp Walls and others)Lead customers to utilize industry best practicesProvide analysis of customer needs and implementation recommendationsLead or assist in the review of requirements and business processes in order to design new business processes to deliver the solutionConduct data management and data mapping workshops as related to the proposed solutionWork closely with project team members such as the Engagement Manager, the Principal Consultant and other Solution Engineers to deliver the solutionWork closely with the product team to improve the productWork with the professional services team to improve processWork with sales to provide assistance in delivering new solutions to new customers
The ideal candidate will have the following qualifications:
5 years of experience in a technical implementation leadership role (project manager, technical lead or architect)Technical degree: BS, MS or Strong Equivalent ExperienceProven ability to learn and a strong desire to learnResults oriented, resourceful and comfortable working under tight deadlines with a demanding set of internal and external customersSelf-starter with a demonstrated ability to multi-taskExcellent analytical and troubleshooting skillsExcellent interpersonal skills and ability to explain software to non-technical usersExcellent written and verbal communication skills are a must; this position involves a significant amount of direct customer interactionExcellent organizational and administrative skills; candidates must be detail-orientedTeam player with the ability to coordinate work with all team membersDemonstrated experience in leading business process reviews, design reviews and change management
Required Skills
Web services (SOAP & REST)SQLTroubleshooting skillsSoftware development experience with a strong understanding of logic, patterns and algorithmsAn understanding of development methodologiesExcellent hands-on skills with office productivity tools (Microsoft Word, Excel, PowerPoint, and Visio)
Other Useful Technical Qualifications/Skills
IIS managementSQL ServerPerformance investigation and tuningSSRS reportingExperience with providing estimates on work effortExperience with technical sizing and scalabilityRegular ExpressionsSharePointOracleExchange, Active DirectoryOther enterprise software systems (ERP, PMS, Financial, CRM, HR, etc.)Telephony systemsCloud and SAAS experienceIssue tracking system (e.g. JIRA)
Other Desirable Qualifications
Product development and software engineering experienceExperience in a professional services organization or consulting organizationExperience in the legal sector, in particular experience with industry-standard legal software systemsExperience with systems integrations, business process integrations, and automationExperience with master data managementExperience with new business intake and conflicts solutionsExperience with time entry and capture solutionsExperience with ethical wall and information barrier solutions
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