About this role
Responsibilities
About the team The Safety Model Operations [SMO] team is responsible for building, optimizing, and maintaining machine learning models and operational processes that support TikTok's Trust & Safety systems. We ensure that automated safety models perform effectively in identifying harmful content, mitigating risks, and maintaining a safe user environment across regions.
The SMO Delivery Team plays a critical role in the organization. Its primary responsibility is to carry out the full spectrum of quality assurance activities for each project. This includes: - Conducting detailed reviews and complex RCA's to ensure labeling accuracy and consistency - Monitoring quality performance and compliance against project-specific KPIs - Identifying trends, risks, and potential gaps in processes or guidelines - Providing structured feedback and improvement recommendations to the Central Project Team - Supporting continual optimization of workflows, tools, and evaluation methodologies - Improve Model performance of AI models
Our frontline teams interact with images, video, text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
Responsibilities: - Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects. - Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution. - Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between all internal & external stakeholders. - Perform daily audits and provide analysis of errors and feedback to respective teams. - Compile & deliver regular performance data reports to SME & management teams as required. - Conduct regular RCA escalations through the relevant process. - Identify and assess areas for performance improvement across relevant markets, and be solution driven and proactive in delivering these solutions. - Participate in or lead policy briefings to ensure any changes are consistent and in line with cultural, socio, geographical and political conditions. - Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal. - Be able & willing to support or backfill temporary gaps in market support. - Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning. - Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills. - Design/help to design a training plan and implement it according to the timeline. - Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.
Qualifications
Minimum Qualification(s) - Fluency in English is required, along with the ability to perform daily audits for Mandarin content. Candidates must therefore be fluent in Mandarin. - A fast learner who has the ability to embrace a fast-paced working environment.
Preferred Qualification(s) - Experience in Content Moderation/Content Quality/Content Safety/Labeling/Annotation will be an added advantage. - Demonstrate a broad understanding of our business needs, strategic thinking skills and ability to make good decisions in complex situations. - Familiar with the business logic of labeling and working mode of the upstream and downstream teams. - Comfortable reporting to, or collaborating with, a broad range of XFN partners. - Presentation skills, good communication and interpersonal skills.