About this role
Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.
The facts that speak for themselves:
We’ve funded over $110 billion in loans (more than any other fintech in the US!)
Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry
Better’s propriety AI platform makes us an award-winning lender:
Fintech Breakthrough Award 2025: Best Lending Innovation
Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval
Yahoo! Finance (2025): Best Online Mortgage Lender
Money Magazine (2025): Best for fast closing
Forbes (2023): Best Online Mortgage Lender
We’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.
Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.
The facts that speak for themselves:
- We’ve funded over $110 billion in loans (more than any other fintech in the US!)
- Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry
- Better’s propriety AI platform makes us an award-winning lender:
- Fintech Breakthrough Award 2025: Best Lending Innovation
- Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval
- Yahoo! Finance (2025): Best Online Mortgage Lender
- Money Magazine (2025): Best for fast closing
- Forbes (2023): Best Online Mortgage Lender
We’re building the future of home finance—and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.
A Better Opportunity
We are looking for a strong people leader to manage one of our teams of all-star sales representatives. The right person for this role is a sales leader with a passion for coaching and developing talent, and the ability to motivate a team to consistently perform at a high level. This individual understands what great sales execution and customer experience look like and is excited by the opportunity to help shape, support, and grow a high-performing sales team.
We’re building a world-class sales organization - one that combines highly effective sales processes and systems with a customer experience that people will rave about. Through our technology and efficiency optimizations, our sales representatives are on average 10x more productive than industry standard.
This role is open to candidates based in Dallas, Detroit, Irvine, Charlotte, or NYC. Applicants must have been employed at Better for a minimum of nine (9) months.
Responsibilities
Manage team of 15-20 loan officers
Ensure all individuals on your team hit their targets each month (lock and fund production volumes, conversion rate, revenue generated, contribution margin, etc)
Live and breath your team’s performance data - analyze daily, weekly, and monthly performance stats to understand trends, identify root cause drivers, and craft solutions to address improvement areas and close performance gaps
Actively participate in fast-paced hiring effort, to both select top tier talent and ensure they ramp into the business and onto your team as quickly and effectively as possible
Continuously train and upskill your team members
Review team pipelines and KPIs daily, to ensure pipeline velocity, activity levels, conversion rates, and customer SLAs are met consistently, following up immediately with team on corrective action where needed
Complete call listening to drive coaching and feedback
Call customers to actively solicit feedback on their experience to feed coaching plans
Monitor, conduct and evidence 1-1 discussions with clear objectives for all team members
Ensure performance management - including coaching plans and performance improvement plans - are appropriately utilized & documented where needed with team
Participate in special projects as requested, including providing regular feedback on customer experience and team effectiveness to Product and CX
Provide regular updates to senior sales leaders on team performance, activities, and training & development needs of team members
Qualifications
At least 5 years’ experience in mortgage sales
1+ year of experience leading, mentoring, or supervising mortgage sales representatives (formal management experience preferred but not required)
Ownership mindset - capable of holding your team accountable and being held accountable
Experience hiring, ramping and training high performing sales teams; experience performance managing underperformers
Strong analytical skills - capable of analyzing daily, weekly, and monthly performance stats to understand trends and issues to be improved, with the ability to implement coaching & development plans required to improve performance
Highly structured and organized, making optimal use of time and resources
Creative problem-solvers and a drive to deliver exceptional levels of customer satisfaction, whilst managing more complex cases to resolution
Good interpersonal skills and be able to engage with teams and customers from a variety of backgrounds; strong written communication skills
A motivated self-started with the ability to troubleshoot and solve problems independently
A strong team player, able to work with high levels of energy, passion, commitment and attention to detail while maintaining excellent standards of performance and output
Must be NMLS Licensed
Company Benefits
We’re proud to support our employees and their families with a benefits package designed to care for their health, well-being, and everyday life. All full-time and benefit-eligible part-time employees can enjoy the following benefits:
- Day One Coverage – Your benefits begin on your first day, so you’re supported from the start
- Nationwide Medical, Dental & Vision Coverage – Comprehensive plans that travel with you, wherever you are
- Mental Health Support When You Need It – Immediate access to virtual therapy with licensed providers for you and your eligible dependents (ages 6+), with your first few visits covered at no cost!
- Health Savings Account (HSA) – Includes an employer contribution to help you plan for healthcare expenses
- Employer-Funded Dependent Care FSA – Support for childcare and/or dependent care costs
- Disability & Life Insurance – Provided at no additional cost to give you added peace of mind
- Flexible PTO – Time off when you need it, so you can recharge and focus on what matters most
- Extra Perks & Discounts – Including pet insurance, savings programs, and more to support life beyond work
The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided.
Disclaimer
Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Company Benefits
We’re proud to support our employees and their families with a benefits package designed to care for their health, well-being, and everyday life. All full-time and benefit-eligible part-time employees can enjoy the following benefits:
Day One Coverage – Your benefits begin on your first day, so you’re supported from the start
Nationwide Medical, Dental & Vision Coverage – Comprehensive plans that travel with you, wherever you are
Mental Health Support When You Need It – Immediate access to virtual therapy with licensed providers for you and your eligible dependents (ages 6+), with your first few visits covered at no cost!
Health Savings Account (HSA) – Includes an employer contribution to help you plan for healthcare expenses
Employer-Funded Dependent Care FSA – Support for childcare and/or dependent care costs
Disability & Life Insurance – Provided at no additional cost to give you added peace of mind
Flexible PTO – Time off when you need it, so you can recharge and focus on what matters most
Extra Perks & Discounts – Including pet insurance, savings programs, and more to support life beyond work
The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided.
Disclaimer
Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.