About this role
Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:
- We’ve funded over $100 billion in loans for our customers, more than any other fintech
- Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval
- Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender
- Fintech Breakthrough Award: Best Lending Innovation Award
- Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing
- We are Forbes’ Best Online Mortgage Lender for 2023
- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.
Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:
- We’ve funded over $110 billion in loans for our customers, more than any other fintech
- Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval
- Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender
- Fintech Breakthrough Award: Best Lending Innovation Award
- Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing
- We are Forbes’ Best Online Mortgage Lender for 2023
- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.
A Better Opportunity
Better’s adjacent business, Better Settlement Services, is responsible for obtaining and reviewing all property-related documents associated with the loan transaction for participating borrowers. This includes the valuation, title, homeowner’s insurance, and homeowner’s association in a condominium. We are developing industry-leading technology to modernize these collateral processes, increase team member productivity, originate high-quality loans, and provide the best experience possible for our customers. You will become an expert on Agency, Non-Conforming, and HELOC policy guidelines and be exposed to other aspects of the loan origination process including sales, processing, underwriting, closing/funding, and capital markets. If you are passionate about delivering great customer service, developing a deep understanding of collateral policy, and building best-in-class technology, this is a great opportunity to continue your career in mortgage lending.
Overview
The Team Lead, Settlement Services is responsible for leading, coaching, and scaling a high-performing team of Title Analysts supporting purchase, refinance, and home equity transactions. This role owns day-to-day execution, quality, and productivity for the team while serving as a senior subject-matter expert and escalation point across title, underwriting, post-closing, and external partners.
The ideal candidate combines deep title expertise with strong people-management skills, operational discipline, and a passion for developing talent while delivering consistent, investor-compliant outcomes at scale.
Responsibilities
People Leadership & Team Management
o Manage, coach, and develop a team of Title Analysts responsible for title review and clearance across multiple transaction types.
o Set clear performance expectations related to productivity, quality, turnaround times, and customer experience.
o Conduct regular one-on-ones, performance reviews, and career development planning for direct reports.
o Provide ongoing coaching, feedback, and mentorship to strengthen technical skills and judgment.
o Foster a collaborative, accountable, and customer-centric team culture.
Operational Execution & Quality Ownership
o Own team-level productivity, SLA adherence, and quality metrics; identify trends and proactively address performance gaps.
o Serve as the primary escalation point for complex title issues, investor guideline interpretation, and high-risk files.
o Ensure consistent application of Fannie Mae, Freddie Mac, FHA, and Non-Conforming title requirements across the team.
o Partner with Quality Control, Underwriting, and Post-Closing to resolve defects and prevent repeat issues.
o Balance speed, risk management, and customer experience in a high-volume environment.
Subject Matter Expertise & Escalations
o Act as a senior title SME for complex scenarios involving liens, judgments, property taxes, surveys, legal descriptions, and title exceptions.
o Support cross-functional partners with guidance on title-related policy interpretation and edge cases.
o Review and approve exceptions or risk-based decisions where appropriate.
Process, Technology & Continuous Improvement
o Identify opportunities to improve workflows, documentation standards, automation, and vendor coordination.
o Partner with Operations, Product, and Technology teams to support new tools, system enhancements, and process changes.
o Contribute to training materials, job aids, and standard operating procedures (SOPs).
o Support onboarding and ramp-up of new hires to full productivity.
o Ensure continuity of operations by coordinating and providing coverage for team members during absences (PTO, sick leave, training, or other planned/unplanned time off).
o Effectively manage a personal pipeline while also supporting team coverage and maintaining operational continuity.
Qualifications
Required Experience & Skills
o 5+ years of real estate, mortgage, or title experience, with demonstrated expertise in title review and clearance.
o Strong working knowledge of Fannie Mae, Freddie Mac, FHA, and Non-Conforming title guidelines and settlement procedures.
o Advanced proficiency in assessing liens, judgments, property taxes, special assessments, surveys, legal descriptions, vesting, and mortgage instruments.
o Proven ability to exercise sound judgment in ambiguous or complex scenarios while balancing risk, speed, and customer experience.
Leadership & Communication
o Strong coaching, mentoring, and feedback skills with a track record of developing high-performing teams.
o Excellent verbal and written communication skills; able to explain complex title issues clearly to diverse audiences.
o Collaborative leadership style with the ability to influence across teams and functions.
Analytical & Operational Strengths
o Highly detail-oriented with exceptional document analysis and risk assessment skills.
o Strong problem-solving and critical-thinking capabilities.
o Ability to prioritize competing priorities and manage escalations under tight deadlines.
o Comfortable driving change, improving processes, and adopting new technology.
Preferred Qualifications
o 2+ years of people-management or team-lead experience in an operations, title, or mortgage environment.
o Experience supporting scaled mortgage or fintech operations.
o Prior experience as a Senior Title Analyst, Lead Analyst, or similar escalation role.
o Familiarity with LOS, title platforms, and document management systems.
Company Benefits
In Office Perks
Experience our comprehensive office perks, including daily meals and transport facility for commuting to and from the office, available for all employees coming to the office.
Health & Well-being
Our comprehensive medical plan is available for you, your spouse and dependents. Employees are covered under Mediclaim, Group Term life insurance and Accidental insurance.
Other Perks at Better
Experience flexibility with our night shift allowance, work from home allowance and transportation allowance, where applicable. We prioritize your convenience.
Company Benefits
We are thrilled to offer all our full-time employees the following benefit offerings:
- Benefits eligibility effective DAY ONE
- $0 medical plan premium offering coverage nationwide paired with our Health Savings Account that includes an employer contribution (Additional Medical, dental, vision plan options also all with nationwide coverage)
- Flexible PTO
- Immediate virtual mental health support by licensed therapists for our employees and their eligible dependents age 6 and up! First few visits at no cost to you!
- Personalized care for every fertility and family care journey for our employees and their partner!
- Dependent care benefits (i.e. childcare and/or elder care costs) and commuter benefits both include a company match!
- Discount programs and perks including pet Insurance!
The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided.
Disclaimer
Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.