About this role
JOB DESCRIPTION
Location: Richmond Hill, CA (Hybrid)
This is a hybrid position primarily based in our Richmond Hill office. In this position, you'll be based in the Richmond Hill office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
Computershare has an exciting opportunity for a one-year contract Quality Assurance Analyst to join our Computershare Communications Services (CCS) Technology team.
There are a few things that make this opportunity truly fantastic:
We work in a fun and collaborative team environment.We offer continuous learning and education opportunities and put emphasis on continued improvement and growth.Enjoy flexibility with the hours that you work, ensuring that you can obtain the right work-life balance.We offer a competitive total compensation package, with further details found below. A role you will love
CCS provides integrated customer communication solutions worldwide. We consult, design, build and orchestrate smart communications solutions across traditional and emerging channels to help clients drive increased customer engagement and optimize operational efficiencies. We enable our clients to meet legislative compliance and regulatory requirements across their full communications suite.
Reporting to the QA Team Leader, the QA Analyst will be detailed oriented and have a strong client focus in order to guide clients through the integration and user acceptance testing phases of their assigned projects. In this role, you will support and provide testing and quality assurance services on commercial and internal contracts deliverables for our communication services clients.
Other key responsibilities include:
Requirements Gathering and Planning
Effectively obtain information from functional specifications on requirementsAnalyze business and functional requirements and develop test strategies Documentation and Implementation Validation
Creating, maintaining and executing test plansDesigning and executing test cases to ensure systems and product quality and conformance with requirementsIdentifying, documenting and tracking defectsBenchmark testing with focus on performance Maintaining and executing regression tests for any system upgrades Communication and Problem Solving
Working with the client's QA department to co-ordinate end-to-end testingProvide timely and constructive feedback regarding progress or issues to: peers, Senior Programmers, Project Manager and Commercial Development ManagerDebugging complex problems to characterize potential root cause Regional and Global Alignment
Work collaboratively with other local, regional and global teams in CCS and across the CPU business to deliver required projects.Follow policies and proceduresSupporting the organization's goals and values Support
Adhere and help with improvements to departmental and company standards, processes and procedures.Supporting client testing through the entire UAT phase of a projectLearn and understand all internal systems and processes. What will you bring to the role?
Completion of a university degree in an IT related field4+ years of quality assurance testing experience in a commercial environmentKnowledge of software testing and quality assurance principles, methods, and processesStrong database knowledge and SQL/DB querying experiencePrevious experience with Jenkins, Sharepoint, ADO, PDF compare toolsThorough understanding of black box, white box, and end-to-end solution testingAbility to read and analyze data structures (Flat, XML and Multiple Record Structures)Highly effective written and verbal communication skills Bonus Points if you have:
Experience in testing Quadient Inspire CCM platformRelated testing certification(s) (such as ISTQB)Experience in Automation of Software application testing with Tools Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
Compensation-The typical base pay range for this role is $60,000-$65,000
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.
AI statement
Computershare will use data analytics and artificial intelligence systems to help recruiters analyse and assess candidate and application information. These systems make our application and review process more efficient and assist our team in identifying candidates based on professional qualifications, skills and experience commensurate with the role applied for. All outputs from the systems are evaluated by our recruiters and are not the sole source of whether to consider a candidate for employment.
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
ABOUT THE TEAM
We're one of the world's leading essential communications businesses with over 30 years' market experience and expertise in the latest technologies. Our communications team design, create, deliver, receive, store and manage business critical communications that enhance customer experience and improve communication effectiveness for our clients.