About this role
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This pay for this position starts at $20.73/hour
This position is located at 2125 BELVEDERE RD, WEST PALM BEACH, FL 33406
We offer:
Paid time offEmployee rental car discountsRetirement savings plan including 401k with matching profit sharingHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and development Schedule 1:
Sunday- 4:30pm-1:00am
Monday- 4:30pm-1:00am
Tuesday- 4:30pm-1:00am
Wednesday-OFF
Thursday-OFF
Friday-4:30pm-1:00am
Saturday- 4:30pm-1:00am
Schedule 2:
Sunday- 9:00am-5:30pm
Monday- OFF
Tuesday- OFF
Wednesday-4:30pm-1:00am
Thursday-4:30pm-1:00am
Friday-4:30pm-1:00am
Saturday- 12:00pm-8:30pm
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other servicesUse Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingPerform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years oldHigh school diploma or GED equivalent requiredMust have at least 1 year prior customer service retail or administrative support experienceMust have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 5 yearsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureMust be able to understand, read, write and speak EnglishMust be willing to accept $20.73/hourApart from religious observations, must be able to work one of the following schedules:
Schedule 1:
Sunday- 4:30pm-1:00am
Monday- 4:30pm-1:00am
Tuesday- 4:30pm-1:00am
Wednesday-OFF
Thursday-OFF
Friday-4:30pm-1:00am
Saturday- 4:30pm-1:00am
Schedule 2:
Sunday- 9:00am-5:30pm
Monday- OFF
Tuesday- OFF
Wednesday-4:30pm-1:00am
Thursday-4:30pm-1:00am
Friday-4:30pm-1:00am
Saturday- 12:00pm-8:30pm