About this role
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Temporary Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This position pays $18.80 / hour and is located at the Fort Walton Beach Airport (VPS) - 1701 FL 85 Eglin ARB, FL 32542
This is a Temporary position. The Temporary window starts in June 2026 and ends in or before August 2026. This position cannot exceed 90 days.
We have the following schedule available:
Monday: OFFTuesday: 7:00am to 3:00pm Wednesday: 7:00am to 3:00pm Thursday: 7:00am to 3:00pm Friday: 7:00am to 3:00pm Saturday: 7:00am to 3:00pm Sunday: OFF Or
Monday: 10:00am to 6:00pm Tuesday: 10:00am to 6:00pm Wednesday: 10:00am to 6:00pm Thursday: 10:00am to 6:00pm Friday: OFFSaturday: OFF Sunday: 10:00am to 6:00pm Responsibilities
We are hiring now for immediate openings. Responsibilities include:
Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other servicesUse Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingPerform miscellaneous and backup duties job-related duties as assignedSeek to improve job performance through self-assessment, skill development, training and goal settingMaintain a regular and reliable level of attendance and punctualityPerform miscellaneous job-related duties as assigned Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years oldMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.High School Diploma or G.E.D. requiredMust have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative supportMust have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 yearsCandidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualified from consideration.No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)This a temporary position and you may work up to a maximum of 90 days during the defined season.