About this role
Position OverviewThe Technical Customer Solutions Specialist serves as a critical interface between customers and laboratory testing operations. This role is designed for a science-focused professional who can apply technical knowledge to guide customers toward appropriate testing solutions. The individual will support customers throughout the lifecycle of a test program—helping interpret requirements, translating technical standards, and ensuring a high-quality customer experience from initial inquiry through completion.The position requires strong scientific aptitude, attention to detail, and the ability to communicate complex technical information to audiences with varying levels of technical understanding.