About this role
Why join Aptiv?
You'll have the opportunity to work on cutting-edge applications, develop breakthrough technologies, and deliver innovative solutions to some of the world's leading automotive brands. See your work come to life on the road-helping make mobility safer, greener, and more connected. Ready to shape the future of mobility with us.
YOUR ROLE
As Customer Service Lead on our team, you will: In charge of monitoring the Delivery Status to the Customer for NA Plants in a centralized area. I use Red Flags to visualize Critical FG, detect discrepancies between Customer Releases and production Planning, and prevent Outbound Premium Shipping and Customer and delivery risks without proper escalation.
In your daily job you will:
Customer Demand AnalysisRelease the covered coordinatorMain coordinator for Customer updates (Single Point Contact)PF control / CR follow-upPortal's monitoring/follow-upEscalation process on delivery risksIdoc's process follow-upASN correct transmission follow-upDebits control & Follow upEnterprise operating systemCustomer service training processSAPER YOUR BACKGROUND
Key skills and competencies for succeeding in this role are:
Experience in the Customer service area (3 years minimum)Bachelors degree terminatedEnglish level advancedExperience in customer-specific requirements & portalsSelf-directed, solution-oriented, and focused on resultsAbility for decision making, analytical skillsResults orientedAble to plan prioritiesMain contact for the Plant's communication and problem-solvingSAP system expert WHY JOIN US?
You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents. You have support.
We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package YOUR BENEFITS AT APTIV:
Compensation package, including major medical and life insuranceFlexible retirement plan.Learning, growth, and professional development in a globally recognized international environment.Access to training, coaching, and internal and external certifications Scholarships.Recognition of innovation and excellence.Opportunities to give back to the community.Meaningful work that makes a difference in the world.Recognition of innovation and excellence.Tuition reimbursement. APPLY TODAY, AND TOGETHER LET'S CHANGE TOMORROW!
"Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law" Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates
Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.