About this role
About this role:
Wells Fargo is seeking a Spanish Bilingual Customer Service Representative. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.
The Payment team supports the payments processing for Wells Fargo. The scope of this work includes the processing of inbound and outbound payment messages. Duties will include processing repairs, exceptions, cancellations, reversals and authorizations.
In this role, you will:Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environmentInteract with customer service team and perform moderately complex customer support tasksManage risk by following all policies and procedures and staying abreast of changes to themAdvocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as neededReceive direction from customer service supervisor and escalate non-routine questionsRequired Qualifications:2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:2+ years of Spanish Bilingual Customer Service Representative experienceAbility to effectively listen and elicit informationExcellent verbal, written, and interpersonal communication skillsBasic Microsoft Office skillsAbility to navigate multiple computer systems, applications, and utilize search tools to find informationKnowledge and understanding of foreign and domestic wire transfers processingKnowledge and understanding of financial services or call center environmentStrong attention to detail and accuracy skillsAbility to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issuesCustomer service focus with the ability to respond to requests in a timely mannerAbility to follow policies, procedures, and regulationsStrong organizational, multi-tasking, and prioritizing skillsAbility to take on a high level of responsibility, initiative, and accountability.Job Expectations:Must be able to attend full duration of required training periodAbility to work additional hours as neededMust work on-site at the location postedFlexibility towards shiftsPosting End Date: 29 May 2025 *Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.