About this role
We are seeking an experienced and self-motivated individual for the post of Service Delivery Manager within the Enquirer and Applicant Communications team, which is part of the Global Engagement & Future Students Directorate. The Service Delivery Manager is responsible for leading and managing the Operations Team - a team of skilled professionals who provide the day-to-day operational support for the Student Management System (Tribal SITS Blueprints) as it relates to the enquirer and applicant journey. The Operations Team manages the data and communication processes that support student recruitment and admissions, from initial enquiry to matriculation. The team specialises in mapping admissions processes and overseeing the full data lifecycle, ensuring high data quality and compliance with protection and security standards. Global Engagement & Future Students relies on strong customer service, robust data systems, and technical solutions—primarily Tribal SITS and Microsoft Office to...