About this role
Overview
Are you a resilient and proactive problem solver who can deliver excellent customer service in a fast paced environment? If so we have an exciting opportunity to join the University of Sheffield as an Enquiries Advisor.
We are recruiting two permanent posts (full-time and part-time) in the Student Enquiries Team. The Enquiries Adviser role is an opportunity for someone with a passion for excellent customer service who is looking to use their skills to improve the student experience. You’ll play a vital role in responding to a wide range of queries from over 35,000 students and alumni, ensuring a professional, and welcoming service at our busy on campus Student Services Information Desk (SSiD).
We’re looking for someone who:
Thrives in a fast-paced service environment, responding effectively to face-to-face, phone, and email queries. Is an excellent communicator who can work collaboratively and sensitively with people from a wide range of backgrounds. Has experience of working in customer enquiry handling roles.
What we offer
A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more. Flexible working opportunities, including hybrid working for some roles. Generous pension scheme. A wide range of discounts and rewards on shopping, eating out and travel. A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks). Recognition Awards to reward staff who go above and beyond in their role. A commitment to your development access to learning and mentoring schemes; integrated with our Professional Services Shared Skills Framework A range of generous family-friendly policies paid time off for parenting and caring emergencies support for those going through the menopause paid time off and support for fertility treatment and more
More details can be found on our benefits page: sheffield.ac.uk/jobs/benefits (opens in a new window).