About this role
Location: New York, NY
Work Model: In-office (5 days per week)
Industry: Healthcare / AI
Compensation: $80K-$100K base, plus health insurance
About the CompanyOur partner is a fast-growing healthcare startup building AI-powered clinical-training avatars. The company is at seven-figure ARR with several million dollars in pipeline, onboarding roughly ten schools per week, and expanding from a focused niche into a much larger market. They are closing a bridge round with a Series A planned for later this year. The team is small, around five people, casual and close-knit, and moving fast.
The OpportunityThis is a true founding generalist role, described internally as bringing on another founder without the equity. The immediate focus is customer support: walking clients through the platform, setting up accounts via the admin portal, and onboarding new customers, all of which requires learning the product well. No coding is required.
Beyond hands-on support, you will design and scale the systems behind customer support, handle general internal operations and documentation, and help bridge the gap between engineering and the business. There is also room to take on early-stage outbound pipeline generation over time. The role is broad by design, and given the team's size, there is significant flexibility in what you can grow into.
ResponsibilitiesProvide hands-on customer support and walk clients through the platformSet up and onboard new customer accounts via the admin portalDesign and scale repeatable customer support systemsHandle general operations, documentation, and cross-team coordinationBridge communication between engineering and the business sideContribute to early-stage outbound pipeline generation as neededRequirementsWell-spoken, strong communicator, comfortable in a people-facing roleSmart, driven, and able to think at a systems level, not just execute one-off tasksStartup-minded, with a real understanding of early-stage company lifeWilling to roll up your sleeves and do the grunt workComfortable working in admin portals and learning new systems (no coding or CS background required)Strong cultural fit: personable, collaborative, team-orientedBonus: prior startup or small-company experience