About this role
Location: New York, NY
Work Model: Hybrid
Industry: AI SaaS for home care operations
Compensation: $160K-$200K base
About the CompanyOur partner is a venture-backed AI SaaS company building operations software for the home care industry, backed by top-tier investors and nearing the close of a new funding round. The enterprise segment is the fastest-growing part of the business, having expanded from a handful of customers to nearly a dozen with many more in the pipeline, while the SMB side continues to grow steadily month over month. The team is in the low twenties today and expected to roughly double by year end. This is a high-growth, founding-team environment for people excited to build.
The OpportunityAs a Forward Deployed Engineer, you will be 100% customer-facing and responsible for translating client workflows into a fully configured platform deployment. Working directly with stakeholders like CTOs, COOs, and operations leads, you will get into the codebase to build custom integrations and tooling, set up agent configurations and monitoring, and help size up the unit economics that inform pricing. You will also assess net-new integrations and products, building prototypes to prove out value.
This is a chance to help build a brand-new function from the ground up, with a clear growth path from FDE to Senior FDE to FDE Lead, whether you want to stay a high-performing IC or move into management over time.
ResponsibilitiesOwn customer deployments end to end as the primary technical point of contactTranslate client workflows into platform setup and configurationBuild custom integrations, tooling, and agent configurations in the codebaseSet up monitoring and checks and balances for deploymentsHelp size unit economics and inform pricingAssess and prototype net-new integrations and productsRequirements1-3 years of relevant experience in a corporate environmentComfortable working in a codebase and familiar with APIs and their scopesSemi-technical: able to build additional tools and configurations (no CS degree required, but a real understanding of how systems and code work)Strong customer-facing presence, including comfort with C-suite stakeholdersWilling to travel roughly 5-30% and to work hard in a founding-team, seed-stage environmentBonus: background as a solutions engineer, solutions architect, technical consultant, or in a technically-leaning deployment/implementation role; experience with AI-enabled workflows and vibe coding