About this role
The Wellbeing & Engagement Officer’s role is to support students face-to-face and online.
The post holder will be responsible for the delivery of services and processes consistently providing an excellent student experience: This will require excellent people skills and a good level of administrative ability. The post holder will provide first level support and referral to specialist services as required and establish a programme of activities to help students develop skills and confidence outside the classroom. ABOUT THE ROLE
Ensure effective case management of all welfare concerns and LDHD students, creating and maintaining accurate records in the student information management system in line with GDPR requirements Ensure the safeguarding of students in line with Study Group policy and procedure and acting as a point of contact for any member of staff who has a concern about the safety or wellbeing of a student. Provide 1:1 welfare and pastoral support to students, referring them for additional support where required from external services Support the creation of Support Plans for students and monitor the engagement and effectiveness Follow processes to support students that are under the age of 18 to ensure they are safe and assist with daily monitoring of whereabouts, helping to locate those where this is unknown. Work closely with the colleagues to identify and support students with additional needs due to health / SEND. To proactively promote the importance of student Health Registration, on the NHS system and assist students with registration and to access healthcare services as required. To assist students with completing Mitigating Circumstances Forms and to attend Mitigating Circumstances meetings. Ensuring the smooth running of the reception and other student-facing environments, dealing with general student queries – face to face, on the VLE, by email and phone, gathering of information from other functional areas, targeting problem areas which lead to poor service, regular communication and review of the service with the wider team Working as part of a team to organise and manage registration, arrivals, induction, enrichment activities and events, and providing support and guidance to team members carrying out the activities Engagement with Study Group marketing and agent visits, including presentations and contribution to marketing materials Providing resources and support for other teams, as required To provide general administration support for the centre as required and cover administration duties for other members of staff when absent and during peak periods To carry out any duties, as reasonably required by the Senior Leadership Team
ABOUT YOU
Bachelor’s degree or equivalent experience to demonstrate ability to work and think independently Safeguarding training (or equivalent experience) Supporting students in an educational context Experience of organising trips and visits including completing necessary risk assessments Experience of creating engaging content and delivering workshops or similar Working in customer service Ability to structure your work in order to support compliance, deal with competing priorities A strong understanding of Student Support activities and their contribution, or equivalent experience in a similar setting Ability to work collaboratively within a team and across functional areas, adopting a flexible working style Excellent IT and data management skills including competency in Excel, Outlook, Power Point, Word, and a willingness to learn and adopt new technologies Ability to extract, manipulate and analyse data for reporting, to aid decision making or to support a case for change