About this role
The support project is organized into 6 service centers (PLM Phase 1, PLM Phase 2, CAD, CAE, COD, generalist)
The main activities of the mission are:
Processing digital assistance requests
Treatment of the Numerical Assistance RequestsMethodological monitoring to the usersManagement and follow-up of incident transferred to IT.Bug management and testing
Formalize and raise software bugs (scenarios and data sets)Run tests related to the anomalies.Report and follow up JIRALogical Security Administrator
Manage Access RightsRequest, authorize, remove, and monitor user access to information systems, ensuring alignment with operational needs and security policies.Administer Authentication ToolsProvide, manage, and troubleshoot user authentication methods, including passwords and digital certificates.Apply Security Framework RequirementsEnsure that all user lifecycle events within the domain (onboarding, departures, internal transfers) are managed in compliance with the organization’s Security Reference Framework (REUNIS) and current security directives.COREE:
Support and Guide StakeholdersAssist requestors in formalizing access services and new user declarations.Provide training to newly assigned Relationship Managers and to requestors on processes and required procedures.Coordinate Access and Authorization RequestsPrepare and submit requests to the IT department for access rights, site authorizations and application flow openings.Validate Solution AlignmentEnsure that proposed solutions appropriately meet business needs and operational requirements. Bac +3 Computer ScienceCommon tools (client tools):
AIDEJIRAPSASMDocInfoSeculogicREUNISGEDEXLanguages:
French: TechnicalEnglish: TechnicalBehavioral skills:
Good interpersonal skillsTeamworkRigorousStress management