About this role
Location: San Francisco, CA
Work Model: In-office (5 days per week)
Industry: AI / Sales Software
Compensation: $110K-$130K base, $120K-$145K OTE (mostly base), plus equity
About the CompanyOur partner is a well-funded AI company that has raised $7M from a top-tier investor. They are building a real-time AI tool for sales teams that delivers live suggestions during conversations, acting like a teleprompter for sellers. The team is split between New York and Tel Aviv, and the culture is type A, outgoing, social, and resilient.
The OpportunityThis is the company's first post-sales hire, a high-priority, founding customer success role. You will operate as an individual contributor with a team eventually built around you, owning enterprise customer success and setting the standard for the function. The role is about replicating what great looks like at a new company and shaping how customer success runs from day one.
You will need to be in San Francisco by August (you can start in New York). This is a high-energy environment for someone who has seen excellence at a strong startup and wants to build it again.
ResponsibilitiesOwn enterprise customer success as the first post-sales hireSet the standard and build the foundation for the customer success functionDrive retention, adoption, and strong outcomes for enterprise customersOperate as an individual contributor with a team built around you over timeHelp define processes and best practices from the ground upRequirements2-5 years of customer success experience at a high-growth, well-respected startupEnterprise customer success experience, specifically from a startup environmentTrack record as one of the earliest customer success hires at a previous companyLikeable, personable, and easy to work withComfortable working in-office 5 days per week and relocating to San Francisco by August