About this role
Location: New York, NY
Work Model: In-office
Industry: Payroll & back-office software (FinTech)
Compensation: Competitive base and equity, commensurate with experience
About the CompanyOur partner is a fast-growing FinTech building a payroll and back-office software suite for startups. The customer experience organization spans support, account management, activations, and tax, and it is one of the highest-priority, fastest-growing parts of the business. This is a chance to own a critical post-sale function and directly shape how new customers succeed.
The OpportunityAs a Customer Activation Manager, you will own the onboarding, activation, and implementation experience for new customers, making sure each account gets fully set up and live. You will work closely with customers to drive adoption and surface expansion opportunities as accounts grow. This is a commercially minded post-sale role suited to someone who thinks like a seller and wants to drive measurable outcomes, not just manage tickets.
ResponsibilitiesOwn customer onboarding, activation, and implementation end to endDrive product adoption and ensure customers reach value quicklyIdentify and tee up expansion opportunities within your accountsPartner cross-functionally to keep deployments on track and on timeManage to clear activation and expansion metricsRequirementsBackground as an AE or AM (rather than a pure CS/CSM track)Experience carrying quota and a track record of account expansionStrong customer-facing and project management skillsComfortable owning commercial outcomes in a post-sale roleBonus: FinTech or payroll industry experience