About this role
The Manager, Talent Management plays a vital role in managing the performance, growth, and experience of a high volume roster of Instructor Talent of SoulCycle Instructors. The ideal candidate will support Instructors operationally, fostering a positive work environment and providing clear communication and feedback. As a partner to our talent and cross functional teams, the Manager, Talent Management is expected to actively collaborate and build strong supportive relationships, driving both individual and business performance in a fast paced, high pressure, and highly creative environment. This person brings direct experience working with creative talent and has a people first mindset, strong business acumen and the ability to thrive under pressure while maintaining authenticity, integrity and empathy.
This role reports to the Senior Manager, Instructor Talent and is based at our NYC Headquarters.
The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.
WHAT YOU'LL DO
Manage a high volume roster of SoulCycle Instructors, serving as their main point of contact for guidance, support, and overall performance management including reviews, feedback and administrative assistance. Facilitate consistent communication with Instructors and hold regular meetings for coaching, and feedback; Serve as the main point of contact and primary source of information for InstructorsProvide elevated employee relations support, taking the lead on Instructor issues with timely escalation and discretion on high risk matters; Partner with the People Team as needed.Serve as a trusted advocate for Instructors, identifying proactive solutions to support their career growth and align with scheduling and business needs. Partner with Schedule, Strategy and Optimization and field leadership to drive business success by continuously optimizing studio and instructor schedulesAttend and visit studios and Instructors, riding with Instructors in your roster to ensure they are consistently providing an on brand experience.Support Instructor involvement in cross functional opportunities including retail, marketing, partnerships and other content initiativesPartner with Talent Team to ensure the Instructor population is consistently receiving real time communication and updates surrounding his/her/their employment and business contributionPerform key administrative tasks including Instructor Statistics & Analytics, Human Resources Information Systems, Applicant Tracking Systems, and Time ManagementEnsure clear and timely communication with internal departments, escalating high risk issues immediately and directly with the relative partners Liaise with studio manager to ensure Instructors have needed supplies and working equipment and facilities; escalates ongoing issuesTrack and submit manual Instructor payroll hours, PTO and expenses as neededPerform other duties and responsibilities as assigned WHO YOU ARE
3- 5 years of professional experience in Administrative & Operations Management, ideally within the Fitness, Wellness or Entertainment industry, with direct exposure to creative or performer talent.Demonstrated experience with multi unit or high volume rosters, a minimum of 30 direct reports in a fast paced, high pressure environmentDirect experience with managing creative talent, providing them support with building business impact and increasing their performance Applies a data driven approach to management Experience handling Employee Relations issues as a direct line manager , including high risk casesHigh level of empathy and the ability to partner with Instructors to drive strong business performanceMust have a positive, can-do attitude with the ability to handle a high volume of email and phone callsAble to think strategically while executing tactically under tight deadlinesExceptional interpersonal and communication skills- written, verbal, and visualHighly organized with strong attention to detail and follow throughMust be able to work a flexible schedule and non-traditional hours; including travel and field workSelf-starter with a collaborative spirit; comfortable navigating ambiguityHigh level of tact and confidentialityPay Transparency: Salary range $65K-$75K
JOINING THE SOULCYCLE FAMILY
As a member of the SoulCycle family, you will enjoy:
Competitive salary, benefits, and perks/discounts at SoulCycleUnlimited complimentary rides at all SoulCycle locationsGrowth, leadership, and professional development opportunitiesThe responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.
All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.