About this role
We are looking for a highly organized and experienced Senior Technical Support Officer to join our National IT team based in our Brisbane CBD office. Reporting into the ANZ - Service Delivery Manager, this role will be responsible for providing excellent customer service to all levels of the Queensland business in an efficient, personal and professional manner.
Some of the key responsibilities in this role include:
Identifying and proactively resolving IT issues, primarily for the Brisbane, Gold Coast and Sunshine Coast officesProviding first and second level hardware and software supportAdhering to all processes and documenting procedures accordinglyMaking recommendations on upgrades and replacements when necessaryProactively building the IT brand via local delivery of customer facing technology initiativesSome of the key technologies that this position will be supporting are:
ITILWindows 11Azure ToolsIntune AdministratorOffice365 SuitsActive DirectoryServiceNowCitrixSharePointTeamViewerTeamsAudio and Visual (conferencing)LAN/WAN/WLAN
To be successful in this role you will have:
Tertiary qualifications with demonstrated working experience in a sole IT customer support role within a corporate office environmentA minimum of 5 years experience in similar IT support rolesAbility to organize a busy and varied workloadStrong customer/client focus with excellent communication skillsExperience in relocating IT equipment associated with future office moves would be an advantageExperience in working with Microsoft applications and a working knowledge of networksExperience of building business relationships and servicing senior level managementAbility to confidently deliver any information session or training as required What We Offer
A dynamic, friendly team of professionalsCompetitive salary and benefits packageAccess to exclusive staff discounts and rewardsCareer-enhancing opportunities—previous contract holders have progressed into exciting roles that elevated their professional profilesReady to make your mark in a purpose-driven, nationally recognised brand? We’d love to hear from you.
Apply now by clicking the button below, or for further information please contact Kate Dobbie on (07) 3026 3309 for a confidential discussion.
Please be advised that applications will only be accepted directly rather than via recruitment agencies.
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