About this role
As the leader of the Global Channel Enablement organization, you will spearhead the creation and implementation of exceptional customer and partner experiences across all touchpoints, regions and channels that seamlessly integrate our online and offline presence. You will lead the Global Channel Experiences team and regional channel enablement teams in North America (NA), Asia-Pacific (APAC), and Europe. You will build out regional channel enablement teams supporting retail, telco, optical, and Original Equipment Manufacturing channels. Your expertise will shape comprehensive channel experience strategies that boost our brand, captivate a global audience, and drive growth through various sales channels and touchpoints. Here's what makes the role so special:- Driving Strategic Leadership: You will craft and implement innovative, data-driven channel experience strategies (merchandising, demonstrations, training, etc) that position Meta as a leader in the hardware landscape.- Innovation: Lead development of new and innovative ways to interact with potential customers- Inspiring a High-Performing Team: You'll lead a motivated, high-performing channel enablement team, empowering them to drive impactful results.- Driving Growth: Your strategic initiatives will align with our business objectives, paving the way for sustainable growth and maximizing our market impact.- Staying Ahead of the Curve: You'll keep Meta competitive by identifying and leveraging emerging trends in the fast-evolving digital and physical sales channel landscape.- Operational Rigor: Data-driven operator who can drive flawless execution
Director, Reality Labs Sales Channel Enablement Responsibilities: Develop and execute a visionary, world-class, omni-channel channel experience strategy that aligns with our brand's vision and values, driving business growth and customer loyalty for all channels (retail, telco, optical, and OEM) and regions (North America (NA), Asia-Pacific (APAC), and Europe, the Middle East, and Africa (EMEA)Develop a global channel experience strategy that encompasses Merchandising, Field Sales, Field Merch, Demo Tech, Sales Enablement, Executive Engagement, and Digital Channel Experiences, aligning with Meta and Reality Lab's overall sales & marketing goalsCollaborate with cross-functional teams to create world-class integrated channel experiences across multiple customer touchpointsStay up-to-date with industry trends and emerging technologiesContinuously innovate and enhance the customer experienceSpearhead the development of targeted customer experience content that drives engagement and conversion across multiple sales channels and audiences including Business, Education, and Consumer segmentsLead the strategic planning, execution, and optimization of channel experiences that align with business objectives and maximize ROIEnsure consistent brand messaging and visual identity across all touchpoints to build recognition and trustCreate high-impact content that resonates with diverse audiences and drives business outcomesEmpower field teams to deliver exceptional customer experiences through customized training programs that enhance skills and knowledgeForge and nurture high-impact partnerships across multiple teams (Merchandising, Field Sales, Field Merch, Demo Tech, Sales Enablement, and Digital Channel Experiences) to drive business growth and customer engagementCollaborate with internal teams and external stakeholders to develop and execute aligned channel experiences strategies that maximize ROI and customer valueEnsure strategic alignment with leadership to secure buy-in and support for customer experience initiatives that drive business outcomesDesign and deliver tailored executive-level engagement experiences that foster healthy relationships, build trust, and drive mutual long-term value with key partners and stakeholdersDevelop and implement employee training programs that equip teams with the skills and knowledge needed to deliver exceptional customer experiences that drive loyalty, retention, and growthFoster a mindset of continuous improvement and customer-centric innovationEncourage data-driven decisions that benefit both customers and the businessDevelop and monitor key performance indicators (KPIs) to evaluate the impact of channel experiences across multiple teams (Merchandising, Field Sales, Field Merch, Demo Tech, Sales Enablement, and Digital Channel Experiences)Provide actionable insights and recommendations with supporting data to leadership, highlighting opportunities for growth and improvementImplement data-driven optimization strategies, including A/B testing, to enhance campaign performance and drive business outcomesMinimum Qualifications: Bachelor's degree in Marketing, Business, or related fieldProven experience in marketing management with a focus on global channel experience strategies and driving business growthDemonstrated understanding of digital marketing trends, physical retail, and emerging technologiesEffective communication and leadership skills with cross-team collaboration resultsData-driven mindset with analytics tool proficiency and experience informing decision makingExperience adapting to a fast-paced technology landscape and drive innovationProven track record of developing and implementing successful omni-channel strategies that drive business growth and customer loyaltyDemonstrated understanding of customer behavior and preferences, informing strategic decisions and driving customer-centricityAbout Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].
$296,000/year to $356,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.