About this role
Overview
This position supports Equipment Finance Asset Management responsible for end of lease portfolio management, maximizing the performance of our lease portfolio, and end of lease value optimization. Handles end of lease functions and complex assets across different industry segments through asset disposition. Exhibits significant analytic capabilities and strong customer interaction. May have responsibility over in-place end of lease negotiations, collections and recoveries, as well as inventory management of off-lease returns. Responsibilities
Business Support - Analyzes and understands lease contract provisions and end of term options. Applies strategic tactics to maximize income and results on equipment disposition. Exhibits strong communication with customers, vendors, and sales. Supports new business opportunities and growth.
Processing - Processes incoming requests for end of lease termination by reviewing the lease contract information. Manages execution of end of term options with customer or vendor within assigned metrics. Maximizes income and recoveries for purchase options, renewals and returns. Seeks problem resolution through contract disposition.
Knowledge - Understands the dynamics of vendor relationships and ability to interact with sales and vendor representatives in a professional manner on all end of lease issues. Firm understanding of the terms and conditions of the lease documents for the assigned vendor programs specifically related to the customer's end of lease options, and ability to accurately convey to customer, vendor or sales reps.
Compliance - Understands and complies with bank policy, laws and regulations, as applicable to job duties. Completes compliance training and adheres to internal procedures and controls. Reports any known violations of compliance policy, laws, or regulations and reports any suspicious customer and/or account activity. Qualifications
Bachelor's Degree
- OR -
High School Diploma or GED and 4 years of experience in Operations
Additional Requirements:
Call queue and/or customer account servicing experience including (but not limited to), follow-ups, conflict resolution, escalations, and documentation review Proven ability to multi-task and manage workload in a fast-paced environment
Highly articulate in written and verbal communications
Advanced attention to detail High degree of professionalism Team player
Preferred Qualifications:
Bachelor's Degree
Asset Management experience
Banking and/or Finance industry experience Large Financial Institution experience
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.