About this role
The mission of the Partnership Operations Team is to drive reliable and optimized payment processing operations across global partners to enable seamless transactions on Meta's ecosystem. The Partnership Operations Team is dedicated to operational partner management of our key payment partners, processors, and service providers. This team's responsibilities include relationship management, investigating, triaging and solving payment processing issues, helping new partner integrations, and influencing internal stakeholders to help drive the business forward. Success in this role will require technical knowledge, background using analytical/critical thinking skills, business acumen and interpersonal skills to manage various partner relationships. Our ideal candidate is passionate about payments, has a track record of influencing change within large organizations, and loves developing people.
Program Manager, Payment Partnership Operations Responsibilities: Be a company-level expert and advocate for the Partner Ops team, coordinating across partner teams including Payments Partnerships, Finance, Treasury, Legal, and EngineeringInvestigate reported escalations across multiple channels, while providing timely and accurate responses to our partnersDevelop and implement scalable solutions to support our global partnersDevelop and maintain standard internal project and process documentationDrive efficiency, productivity and customer-experience improvementsInfluence external partners effectively in collaboration with the Payment Partnerships teamBecome an expert in core risk and support infrastructure, tools, systems, and dataMinimum Qualifications: Bachelor's degree6+ years in the payments industry4+ years of relationship and/or partner managementExperience working in an ambiguous space and driving projects from ideation to launchKnowledge of core payment processing and risk systemsExperience driving cases through the process of resolutionExperience assessing, analyzing, and resolving complicated issues, and distill that complexity into simple and concise conceptsExperience communicating effectivelyExperience problem solving in a collaborative, fast-paced environmentAbout Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].
$115,000/year to $168,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.