About this role
Being part of Cummins means working alongside today's most innovative thinkers to solve the world's toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better.
As Service Administrator you will coordinate service administration, including job scheduling, invoicing, and purchasing, while supporting KPIs and smooth service delivery. Collaborate with internal teams to ensure efficient operations and provide backup support during peak periods.
In this role, you will make an impact in the following ways:
Coordinate service administration, including job scheduling, work orders, and customer updatesManage service invoicing, job closures, purchasing processes including purchase orders, receipting, accounts payable, and provide payroll support as requiredAccurately process labour entries and support WIP/PIP management aligned with KPIsCollaborate with internal departments and Customer Service Advisors to ensure smooth service deliveryBalance multiple tasks and deadlines while supporting branch and corporate performance targetsProvide backup support for the admin and parts team during breaks, leave, or peak workload periodsAssist with general service administration and other branch administrative tasks as required To be successful in this role you will need the following:
Proven significant experience in fast-paced customer service, handling diverse inquiries and ensuring satisfactionStrong verbal and written communication skills for engaging with customers and stakeholders effectivelyExceptional organizational skills, prioritizing conflicting tasks efficiently to meet deadlines and expectationsAbility to work both independently and as part of a teamAdvanced computer skills in Microsoft Suite; training provided on other programsTechnical Experience is highly beneficial Demonstrated ability to work in a team
KPI knowledge
Ability to work under timeframes.
Job Service
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Office
ReqID 2432096
Relocation Package No
100% On-Site Yes
Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.