About this role
Position Summary The Application Engineer is responsible for supporting pre-sales, product marketing activities in field, and application issues at mask shop customers in China/ Greater China. Through pre-sales and marketing activities, promote products, new features, support new product introduction and sales in the region. By closely working with customer, understand in-depth customer needs, solving application problems, helps HQ R&D to address customer demands in new product/feature R&D. He / she is expected to be a role-model and drive a performance and customer-oriented culture within Carl Zeiss SMT organization.
Main Tasks Pre-Sales
• Support sales and pre-sales activities including spec negotiations, product roadmap plan, and product demo to meet customer’s specifications together with related marketing / technical expertise in team. • Establish and facilitate positive interaction and relationship with customer through regular follow-up meetings • Liaise and leverage customer requests and specifications internally Application • Respond to customer or field inquiries, work with a cross-functional team of HQ Application team, Product Managers to resolve technical issues and projects • Self-motivate and encourage growth and development of application knowledge. • Generate application report and arrange needed activities to sales directors and HQ product managers • Build up strong connection and relationship with customer counterpart, collect information and customer needs. • Work with teams across organization including sales and marketing department, the engineering department, product management, and Business Development executives. Product Marketing • Support SMT marketing activities with tradeshows, conferences, roadmap meetings while making sure all the marketing activities can meet ZEISS SMT corporate branding. • Understand and analyze customer and competitor’s product and strategy and facilitate strategic discussion. • Provide market research data to determine product potential candidate and using market intelligence by collecting and analyzing to gain valuable insight
Requirements Education
• Master’s degree and above from “211” university, majored in Engineering of Physics, Chemistry, Material Science, and Optics related field.
Experience
• Minimum 3 years application / process engineering experience in Semiconductor related field, familiar with wafer fab or mask shop process. Good manner of English in reading, writing and speaking
Other
• Strong logical thinking and problem-solving skill Working under pressure and great attention to details Team player and excellent communication skills cross functions and region
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