About this role
Position Summary The IT Service Delivery Manager is responsible for leading the delivery, support, and continuous improvement of IT service. This role partners closely with business stakeholders, IT leadership, and third-party service providers to ensure technology supports organizational objectives and enables productive, reliable end-user experience.
The position oversees day-to-day IT service delivery, escalation management, and service performance, ensuring timely issue resolution, adherence to SLAs, and consistent process standardization. It also leads service-related projects from plann