About this role
Position Summary
• Responsible for installation, maintenance and repair for ZEISS products to meet the requiements from customer • Build good relationship with customers and provide timely response to all requests from both internal and external customers.
Main Tasks
• Work and perform in compliance with company’s regulation and request. • Demonstrate customer service skills and knowledge with a high level of passion and dedication. • Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude. • Provide customer service in field such as machine installation, maintenance activities, troubleshooting and repair, etc. • Provides documents activities performed utilizing the required format, such as service report, technical report, CPO report, etc. • Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfaction. • Respond to satisfaction surveys, working to resolve customer care issues. • Provide timely response to all requests from both internal and external customers. • Perform necessary administrative paperwork in complete and accurate manner. • Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment. • Feedback in time on product quality issues on site, as well as marketing information to the company. • Ensure direct reports maintain company-issued test equipment and support tools. • Perform other related duties and responsibilities as assigned
Requirements Education
• College or above degree in industry technology relevant. Major in mechanical and electrical is preferred Experience
• 2 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems • Previous Coordinate Measuring Machine installation and troubleshooting experience is preferred however not required. • Excellent communication and customer service aptitude is required. Other skills
• Microsoft operating system knowledge is required • Be able to function independently, be self-motivated and yet be part of a team. • Good command of written and spoken English • Willingness to travel demestic and internationally.
Your ZEISS Recruiting Team