About this role
INTL Assistant Claims Handler - CH10YY We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
This role will be based in London, UK and you are required to have the necessary right to work details prior to application.
Kick-start your career in Financial Lines Claims!
This is a fantastic opportunity to launch a rewarding and long-term career within Financial Lines Claims.
As part of our high-performing Financial Lines Core Claims team, you'll be surrounded by experienced professionals in a collaborative and supportive environment.
As an Assistant Claims Handler, you'll gain valuable hands-on experience managing claims across key products such as Professional Indemnity, Directors & Officers (D&O), Cyber, and Financial Institutions insurance. You'll develop your technical knowledge while building essential skills in analysis, negotiation, and stakeholder management.
We're looking for someone who is curious, detail-oriented, and motivated to build a career in this class of business. In return, you'll benefit from structured learning, on-the-job development, and exposure to challenging, high profile claims from an early stage.
If you're seeking a role that offers real responsibility, problem-solving, and meaningful client interaction from day one, this position provides an excellent pathway into a specialist and highly regarded area of the industry.
What Makes This Role Attractive Entry point into a specialist insurance classEarly responsibility with strong support and guidanceExposure to complex and interesting claims scenariosClear career development and professional qualification supportCollaborative and professional working environmentStructured onboarding and training programme in Financial Lines ClaimsOngoing mentorship from experienced Claims Handlers and ManagersSupport towards professional qualifications (e.g., CII)Clear progression pathway into a full Claims Handler role and beyond Key Responsibilities Assist in the handling of Financial Lines claims under supervision, including Professional Indemnity, D&O, and related productsReview claim documentation, policy wordings, and related materialsCommunicate with brokers, clients, insurers, and external partners/stakeholders in a professional mannerEnsure claims are handled in line with approved authority level, internal procedures and regulatory requirementsProactively manage claim files ensuring all documentation is correctly filed and claims are regularly updated, diarised and managed proactivelyEnsure that claims are handled promptly, fairly and with integrity in accordance with The Hartford claims management guidelinesMaintain portfolio of Financial Lines TPA/DCA loss bdx and paymentsMaintain the highest standards of communication with claims management and underwriting to ensure that information on significant claims and claims trends is shared expeditiouslyLiaise with other departments as appropriate including but not limited to Underwriting; Finance; Actuaries and ReinsuranceAttend market claim meetings as requiredEnsure compliance with Lloyds minimum standards and all regulatory and statutory requirements relating to claims handling Skills & Experience
Essential: Customer focused mentalityEnthusiasm and a willingness to learnA team player and self-motivatedStrong analytical and problem-solving skillsExcellent written and verbal communicationGood attention to detail and organisationAbility to manage multiple tasks and prioritise effectivelyStrong interpersonal skills and a collaborative approach Desirable (but not essential): Professional Qualification (CII, Dip CII)Prior exposure to insurance, legal, or financial services environmentInterest in Financial Lines products and the London insurance marketUnderstanding of ECF, Docosoft system365 Copilot