About this role
Responsibilities
Team introduction TikTok LIVE-Regional Operations-TW aims to empower a safe, authentic, and inclusive LIVE environment and provide the best real-time experience that cultivates a sense of belonging, enhances real-life experience, enables diverse businesses and provides economic opportunities for people to interact in real-time. Members with high motivation to grow gather, and there is a culture of open discussion from a qualitative and quantitative point of view.
As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis - we encourage you to apply early.
Responsibilities - Serve as the external customer support contact point, handling various inquiries and issues from external users, including but not limited to appeals processing, abnormal issue investigation, and user experience assurance. - Analyze operational data and structure issue-related data to identify high-frequency issues, policy deviations, and process bottlenecks. Generate business insights and provide optimization recommendations to support business and product decision-making. - Participate in AI-related projects, organize and label issue data, and regularly deliver high-quality datasets for model training and optimization to improve customer support efficiency.
Qualifications
Minimum Qualification(s) - Based in Tokyo, fluent Chinese speaker and good English communication skills. Proficiency in Chinese is required for user communication and issue handling in Chinese; English for internal cross-team collaboration. - Available to start on June 15 or earlier, able to work 3-4 days per week with a minimum internship duration of 4 months. - Strong communication and interpersonal skills, with a strong sense of customer service and cross-functional collaboration ability. - Quick response time and strong execution skills, able to efficiently resolve issues in a fast-paced environment. - Strong problem-solving and analytical skills with clear logical thinking and the ability to independently drive issue resolution. - Detail-oriented and highly responsible, capable of handling repetitive and detail-heavy tasks consistently. - Data-sensitive, with basic data processing and analysis skills (e.g., Excel/table processing).
Preferred Qualification(s) - Familiarity with content platforms or livestreaming business operations.
If you have any questions, please reach out to us at [email protected]